Job Summary
Duty Manager | Luxury Wine Estate | Franschhoek
Kendrick Recruitment is currently seeking an experienced and service-driven Duty Manager for a luxury wine estate in the heart of Franschhoek.
This exciting opportunity is ideal for a hospitality professional with strong leadership skills, a passion for guest service and the ability to thrive in a fast-paced luxury environment. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the property while delivering exceptional guest experiences.
Package
• Opportunity to work within a prestigious luxury hospitality environment
The Role
The Duty Manager will be responsible for overseeing daily operations, supporting departmental teams and ensuring the highest standards of guest service are maintained throughout the property. This role requires a hands-on leader who can effectively manage guest expectations, resolve operational challenges and contribute to a seamless guest experience.
Key Responsibilities
• Ensure exceptional guest service standards are maintained at all times
• Act as the main point of contact for guest queries, requests and concerns
• Support and supervise front-of-house operations and guest-facing departments
• Assist with staff management, training and performance monitoring
• Conduct regular property inspections to ensure presentation and service standards are upheld
• Handle guest complaints and resolve issues promptly and professionally
• Assist with arrivals, departures and VIP guest hosting
• Ensure compliance with health, safety and company policies
• Coordinate effectively with all departments to ensure smooth operations
• Complete daily reports and administrative duties as required
Requirements
• Strong guest relations and customer service skills
• Excellent leadership and team management abilities
• Professional communication and interpersonal skills
• Ability to remain calm and effective under pressure
• Strong organisational and problem-solving skills
• Computer literacy and experience with hospitality systems
• Flexibility to work shifts, weekends and public holidays
• Valid driver's licence advantageous
Personal Attributes
• Professional, polished and service-oriented
• Strong leadership presence
• Proactive and solutions-driven
• Highly organised with excellent attention to detail
• Positive attitude and strong work ethic
• Team player with exceptional interpersonal skills
Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not hear from us within 7 working days, please consider your application unsuccessful.
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