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Job Summary
A well established boutique hotel in Franschhoek is seeking to appoint a General Manager who will be responsible for overseeing the successful operation of the hotel, ensuring guest satisfaction, maintaining product quality standards, and driving revenue growth. This role requires strong leadership to create a friendly atmosphere of superior guest service and operational excellence, demonstrating exemplary performance for all staff to follow. RESPONSIBILITIES: 1. Associate Team Leadership • Assist management and staff in achieving and exceeding goals related to customer satisfaction. • Personally demonstrate a commitment to guest service by effectively and professionally responding to guest needs. • Maintain guest service as the core philosophy of the hotel. • Ensure all employees understand guest service standards and are trained to meet them. • Develop value-added customer service programs to enhance guest satisfaction. • Empower staff to deliver exceptional guest service 2. Sales and Marketing • Develop and implement sales & marketing strategies to maximize revenue across the hotel and restaurant. • Establish and nurture relationships with local guesthouses, wine farms, and other partners to drive business. • Conduct site inspections for key accounts and actively engage in direct sales efforts in coordination with the marketing team. • Collaborate with the Reservations Department and marketing team to ensure familiarity with hotel offerings, rates, and procedures. 3. Operational Management • Ensure compliance with local health, fire, and safety regulations applicable to the hotel and restaurant industry. • Maintain up-to-date health, fire, and safety certifications annually. • Oversee security measures, including: opening and closing procedures, perimeter checks, security cameras and off-site monitoring/response and key controls • Schedule and manage preventive maintenance programs, including: deep-cleaning activities, building interior and exterior checks and equipment servicing. • Conducts regular property audits on assets such as linens, crockery, cutlery, kitchen equipment, and furniture. • Periodically inspect rooms, public areas, and building exteriors to ensure quality standards. 4. Financial Management • Develop and oversee budgets, forecasts, and financial plans. • Analyse financial and operational data to adjust business strategies, labour requirements, and cash flow. • Train key staff on control procedures for cash-ups, inventory management, and receivables. • Achieve revenue and cost objectives through efficient management. 5. Human Resource Management • Manages and oversees all recruitment activities: o Staff selection, recruitment, and appointments o Orientation and training programs o Performance planning and evaluations o Senior management appointments in consultation with Directors and Managing company • Foster a positive and cooperative work environment among staff and management. • Ensure personnel files are accurate and comply with labour laws and regulations. • Administer personnel policies, pay procedures, and bonus/incentive plans. • Optimize training and development opportunities for all staff members. • Address employee grievances fairly and promptly. • Oversee disciplinary procedures in consultation with labour advisors and Directors. REQUIREMENTS: SA Citizen Matric with a Hospitality Management Diploma / Degree Previous experience as Hotel Manager within a luxury boutique hotel Strong leadership skills Excellent guest relations skills Well presented, professional in approach Strong financial acumen Computer literate Must have a drivers license and own reliable transport Reside in or in close proximity of Franschhoek
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