REQUIREMENTS

• Matric/ Grade 12 (minimum)

• Diploma in Business Administration/ Sales/ Marketing

• 5 years of experience in retail sales and/ or marketing, of which up to 3 years should be at a supervisory/ managerial level

• Computer literacy (MS Office suite and other relevant discipline-specific software programs)

• Communication skills (both verbal and written)

• Proactive

• Action-oriented

• Problem-solving and analytical skills

• Flexibility

• Planning and organizing

• Supervisory skills

• Customer-focused

• Resilient

RESPONSIBILITIES

• Ensure operational efficiency and day-to-day operations of the retail store to meet profitability and sales targets, while ensuring quality, customer expectations, and demand standards are met

• Retail store management

  • Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day-to-day operations of the store

  • Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

  • Ensures availability of merchandise and services by approving contracts and maintaining inventories

  • Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends

  • Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios

  • Secures merchandise by implementing security systems and measures

  • Protects employees and customers by providing a safe and clean store environment

  • Maintains the stability and reputation of the store by complying with legal requirements

  • Determines marketing strategy changes by reviewing operating and financial statements

  • Completes store operational requirements by scheduling and assigning employees and following up on work results

• Compliance

  • Operates within controls and procedures to ensure the integrity of the company

  • Identifies and monitors risks within own department and area of responsibility

  • Assists in the maintenance of a risk register, reports discrepancies or areas of concern to management

  • Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.

  • Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practised by the team at all times

  • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations

• Customer service management

  • Maintains effective working relationships with customers (both internal and external) towards rendering the highest quality of services

  • Represents the company in meetings with relevant stakeholders

  • Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values

  • Reports to management on internal stakeholder-related matters

• Staff supervision

  • Ensures that all employees have signed performance agreements

  • Monitors and measures performance quarterly by conducting employee appraisals

  • In collaboration with HR, identifies staff performance objectives, potential areas of development and action plans where necessary

  • Ensures ongoing training and development of employees

  • Addresses Employee Relations matters fairly and promptly

• Cost and financial control

  • Contributes to the budget preparation process

  • Promotes and communicates the effective, efficient, economical and transparent use of financial and other resources

  • Monitors and controls expenditure against budget and ensures spending occurs within budgetary limits and company financial guidelines, report deviations to the direct manager

  • Explores opportunities to control and reduce costs