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| Position: | Medical Receptionist |
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| Location: | East London |
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| Position description / overview: | Our client is looking to employ a professional, reliable and highly organised Receptionist to join a busy paediatric medical practice. |
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| | The Receptionist plays an important role in creating a professional and caring first impression for patients and parents, while ensuring that the reception and administrative functions of the practice operate efficiently and accurately. |
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| | The successful candidate will work closely with a small team and must be comfortable operating in a busy medical environment where accuracy, confidentiality, teamwork and attention to detail are essential. |
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| Minimum Requirements / Experience: | - Matric / Grade 12 |
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| | - Previous reception or administrative experience |
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| | - Experience within a medical practice, hospital, healthcare or similarly professional environment would be an advantage |
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| | - Experience dealing directly with clients, patients or members of the public |
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| | - Computer literacy and confidence working with electronic administrative systems |
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| | - Good telephone manner and written communication skills |
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| | - Medical reception experience advantageous, would also consider a strong candidate from another highly professional, customer-facing environment who demonstrates the right attitude, reliability and administrative ability |
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| | - Own vehicle -- advantageous |
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| Key Responsibilities | - Welcoming and assisting patients, parents and visitors in a professional and friendly manner |
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| | - Managing incoming telephone calls, messages and general enquiries |
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| | - Booking, confirming, changing and coordinating patient appointments |
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| | - Maintaining accurate patient information and records |
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| | - Assisting with patient files, medical reports and general documentation |
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| | - Liaising professionally with doctors, patients, parents, hospitals and other healthcare professionals |
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| | - Assisting with medical aid and other patient administration where required |
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| | - Processing and communicating information accurately and timeously |
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| | - Receiving payments and assisting with basic reception-related financial administration where applicable |
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| | - Maintaining an organised, professional and efficient reception area |
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| | - Working closely with fellow reception and administrative staff to ensure duties are properly covered |
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| | - Assisting colleagues during busy periods and taking responsibility for tasks that need to be completed |
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| | - Maintaining strict confidentiality regarding all patient, medical and practice information |
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| | - Providing general administrative support to the doctors and practice team as required |
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| Key Competencies | - Professionalism -- consistently professional in appearance, communication and conduct |
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| | - Reliability -- dependable, punctual and someone the team can rely on |
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| | - Confidentiality -- understands the importance of protecting sensitive patient and practice information |
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| | - Accuracy -- able to capture, communicate and process information correctly |
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| | - Teamwork -- works cooperatively within a small team and willingly assists colleagues |
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| | - Attention to detail -- notices errors, follows through on tasks and ensures information is complete |
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| | - Calm and composed under pressure |
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| | - Friendly and respectful when dealing with children, parents and professionals |
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| | - Organised and able to manage several responsibilities simultaneously |
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| | - Good communication skills, both verbal and written |
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| | - Takes ownership of responsibilities rather than waiting to be reminded |
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| | - Able to prioritise effectively in a busy environment |
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