The overall purpose of this position is to develop and maintain long-term, valued-driven relationships with customers by consistently delivering exceptional service and proactive support. Drive sustainable sales growth by identifying and securing new business opportunities, presenting tailored solutions, and aligning offerings with the company’s strategic objectives. Address challenges and resolve conflicts effectively to ensure customer satisfaction, strengthen loyalty, and enhance overall business performance.

Responsibilities:

• Maintain, nurture, and expand the existing customer base by building strong, value-driven relationships.

• Take full ownership of the end-to-end customer experience, ensuring consistent satisfaction and loyalty.

• Manage customer complaints, escalations, and queries with urgency and professionalism.

• Conduct proactive cold calling to sign up new business and increase market penetration.

• Identify, pursue, and close new sales opportunities to grow revenue and achieve defined targets.

• Perform up-selling and cross-selling initiatives to maximize account value.

• Design and execute account strategies and growth plans tailored to each customer.

• Develop structured pipelines and maintain accurate pipeline management practices.

• Organize customer meetings, reviews, and feedback sessions with clear follow-up actions.

• Provide operational support and ensure seamless process flow throughout the post-sale lifecycle.

• Prepare deals, commercial proposals, and pricing quotations with high accuracy.

• Support customers with Statements of Work (SOW) management and delivery oversight.

• Understand each customer’s business model, needs, and pain points to recommend suitable solutions.

• Present innovative, value-added offerings that align with the company’s objectives.

• Work closely with brand teams, internal departments, and vendor partners to strengthen customer solutions.

• Obtain and maintain required certifications to support product credibility and technical excellence.

Requirements:

• A minimum of 5 years’ experience in customer sales, with a proven ability to manage and grow accounts.

• Experience in Internal Account Management.

• Matric/Grade 12 is essential.

• A Degree, Diploma or relevant certification in ICT is advantageous.

• Intermediate proficiency in Microsoft Word, Excel, Outlook, and PowerPoint is required.

• A minimum of 3 years’ experience in a Channel Sales team environment.

• Must have experience in IT sales.

• Must have knowledge of IT products and brands – should display a keen interest/passion to learn and sell IT hardware, enterprise, security and software products.

• Prior working experience within the ICT Distribution industry will be considered highly advantageous.

• Excellent proficiency in relevant computer applications (e.g., CRM systems, ERP platforms, and productivity tools).

• Solid understanding of customer service practices and principles, including effective communication, complaint handling, and customer engagement strategies.

• Must show a strong sales track record with a history of meeting target and growing business.

• Strong attention to detail and accuracy in all administrative and customer-related tasks.

• Excellent telephonic and verbal communication skills supported by active listening.

• Strong interpersonal abilities to engage effectively with diverse personality types.

• Ability to upsell and identify value-based opportunities.

• Demonstrated customer-focused approach with the ability to adapt communication style to match customer needs.

• Advanced customer resolution and conflict-handling skills.

• Ownership of the full customer experience, ensuring satisfaction and long-term relationships.

• Consistent, reliable, and committed to maintaining a strong work ethic.

• Ability to handle stressful situations with professionalism, emotional intelligence, and appropriate soft skills.

• Well-organized, deadline-driven, and able to manage time effectively.

• Ability to multi-task, prioritize efficiently, and manage workload independently.

• Strong organizational skills to ensure smooth operations, timely follow-through, and structured workflow.

Please note that should you not receive a response within two weeks of applying, please consider your application unsuccessful.