Operations Manager | Luxury Winery Venue | Durbanville, Western Cape

Salary: Negotiable DOE

Kendrick Recruitment is seeking a dynamic and commercially astute Operations Manager for a luxury winery venue based in the Durbanville Wine Valley. This leadership role is suited to a hospitality professional who thrives in a structured, high-performance environment and is passionate about delivering exceptional service while driving operational excellence.

The successful candidate will play a key role in ensuring the venue operates as an efficient, compliant, and commercially responsible business unit, delivering premium guest experiences while maintaining strong financial and operational performance.

Purpose of the Role:

• Translate strategic vision into daily operational execution
  

• Protect and enhance the venue’s brand standards
  

• Drive operational efficiency and cost control
  

• Lead and develop a disciplined, service-focused team
  

• Ensure legal, safety, and regulatory compliance
  

• Deliver a seamless guest experience from arrival to departure
  

• Support sustainable revenue growth through structured operations
  

Key Responsibilities:

• Full operational oversight of the venue and facilities
  

• Driving revenue growth and improving operational efficiencies
  

• Managing budgets, cost controls, and financial performance
  

• Leading, mentoring, and developing a high-performing team
  

• Overseeing maintenance, security, and health and safety compliance
  

• Ensuring flawless execution of events, functions, and meetings
  

• Handling escalated guest concerns professionally and decisively
  

• Implementing commercial strategies including pricing and promotions
  

• Coordinating cross-departmental workflows
  

• Enforcing policies, SOPs, and operational standards
  

• Full bar management
  

Key Focus Areas:

Operational Leadership:

• Oversee all daily venue operations
  

• Ensure efficiency and coordination across departments
  

• Troubleshoot operational challenges effectively
  

• Coordinate suppliers, services, and maintenance requirements
  

• Maintain strict adherence to compliance and safety standards
  

Commercial and Financial Accountability:

• Assist with budgeting and cost control measures
  

• Monitor pricing structures and operational expenses
  

• Improve efficiencies to support revenue growth
  

• Support marketing and promotional initiatives
  

Team Leadership and Culture:

• Lead by example with professional conduct and presentation
  

• Inspire, coach, and develop team members
  

• Enforce SOPs, policies, and performance standards
  

• Conduct performance reviews and manage disciplinary processes where required
  

Guest Experience:

• Ensure premium service delivery at all times
  

• Manage guest feedback and complaints professionally
  

• Protect and strengthen the venue’s reputation and brand standards
  

Requirements:

• 5–8 years’ hospitality and venue operations management experience
  

• Strong commercial awareness and financial literacy
  

• Ability to perform in a fast-paced, high-standard environment
  

• Professional leadership style with clear communication and accountability
  

• Solutions-driven with a proactive approach to operations
  

• Strong understanding of premium hospitality standards
  

• Mature, disciplined, and strategic in approach
  

What Is Offered:

• A leadership position within a growing hospitality group
  

• A performance-driven culture focused on excellence
  

• Direct collaboration with executive leadership
  

• The opportunity to contribute to the operational success of a premium venue
  

Interested candidates are invited to submit their CV to apply for this opportunity.