SPA HOST & GUESTS LIAISON

uMnambithi Region (KwaZulu Natal) | South Africa - (ZA)

START: June 2026 (Pre-Opening)

TRADING HOURS & SHIFTS:

• Monday - Sunday
• 08:00 - 20:00 (shifts apply)
• 3 Weeks ON / 1 Week OFF

REPORTS TO: SPA Manager / Assistant SPA Manager / GM / CEO

SALARY & COMPANY BENEFITS:

• R15,000 - R20,000 per month / NEG (Based on desired experience)
• Retail Commission
• Company Benefits (To be discussed)
• Company accommodation (shared amenities) | Single only
• Staff Meals / Meals Allowance
• International training & traveling incentives
• Annual Leave

MINIMUM REQUIREMENTS:

1. Matric (Grade 12) / Senior National Certificate
2. Preferred - Internationally accredited certification in SPA / Beauty / Skin Care / Wellness / Holistic Body Therapies / Hospitality
3. At least 3+ full years in a front of house role (reception / guest liaison)
4. SPA Reception experience of a luxury Hotel or Day Spa property - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
5. Ability to confidently engage in professional English (Speak, Read & Write) - we deal with international, UHNW, clients
6. SPA Bookings system confident - you must be computer literate and able to navigate booking systems
7. Confident using MS Outlook, WhatsApp, Social Media correspondence
8. Booking Systems confident and able to accurately capture reservations and payment / room charge
9. Knowledge of the surrounds to offer any concierge services where operationally required
10. Highly presentable and beautifully groomed - your presence must exude Premium Spa, Luxury & Exclusivity
11. Accountable and reliable - you are the face of the business when guests arrive and leave
12. Comfortable living and working remotely - we are on a remote, luxury Game Reserve

KPI:

• Guest Experience & Front-of-House Excellence
• Spa Coordination & Scheduling
• Operational Oversight
• Sales, Stock & Administration
• Team Dynamics
• Representing the brand

SKILLS & ABILITIES:

• A natural host/ess with an authentic passion for guest care.
• Self-motivated, dependable, and solution oriented.
• Calm and composed under pressure, with strong attention to detail.
• A positive team player who thrives in a collaborative, guest-focused environment.