We are seeking a highly competent and proactive Senior Recruitment Specialist to manage end-to-end recruitment delivery within a fast-paced BPO environment.

This role will partner closely with hiring managers and stakeholders to align recruitment strategies with business objectives, while ensuring a seamless, high-quality candidate experience. The successful candidate will be responsible for full-cycle recruitment, pipeline development, process optimisation, and compliance, while continuously improving recruitment outcomes through data-driven insights and best practices.

Purpose of the Role

• Partner with Recruitment Managers and business stakeholders to understand workforce requirements and align hiring strategies with business goals
• Build and maintain a strong, proactive talent pipeline to meet current and future hiring needs
• Source, attract, and engage top talent across multiple channels, with a focus on diversity and inclusion
• Manage and execute a thorough, high-quality interview and assessment process
• Facilitate and negotiate offers, ensuring competitive and fair outcomes
• Manage recruitment budgets effectively, optimising spend and delivery

Key Responsibilities

Talent Acquisition & Delivery

• Manage full-cycle recruitment, including sourcing, screening, interviewing, and offer management
• Deliver high-volume recruitment outcomes within a BPO environment
• Ensure a structured and effective selection process aligned to role requirements
• Conduct post-placement follow-ups to enhance candidate experience and retention

Candidate Experience & Engagement

• Provide a seamless, engaging, and professional candidate journey
• Maintain clear, consistent, and transparent communication throughout the recruitment process
• Personalise communication and support based on candidate needs
• Address and resolve candidate concerns efficiently
• Gather and apply feedback to continuously improve the recruitment experience

Onboarding & Integration

• Collaborate with onboarding teams to ensure a smooth and engaging transition for new hires
• Contribute to creating a positive onboarding experience aligned to company culture and values
• Tailor onboarding support to specific roles and individual requirements

Stakeholder Management

• Build strong relationships with hiring managers and cross-functional teams
• Provide market insights, talent trends, and recruitment guidance
• Ensure alignment between recruitment delivery and business objectives

Process Improvement & Innovation

• Continuously evaluate and optimise recruitment processes to improve efficiency and quality of hires
• Leverage recruitment technologies to streamline workflows and enhance delivery
• Monitor industry trends, competitor activity, and labour market developments
• Drive innovation in sourcing strategies and recruitment practices

Compliance & Governance

• Ensure adherence to employment legislation and recruitment best practices
• Maintain compliance with internal policies and ethical standards
• Ensure secure handling and storage of candidate data
• Identify and address compliance risks throughout the hiring process

Reporting & Performance Management

• Track and report on recruitment activity, pipeline, and performance metrics
• Use data insights to improve recruitment outcomes and decision-making

Professional Development & Networking

• Engage in ongoing training and professional development
• Build and maintain strong industry networks and talent communities
• Contribute to a culture of knowledge sharing and continuous learning

Minimum Requirements

Qualifications

• Matric / NQF Level 4 qualification (minimum)
• Relevant tertiary qualification advantageous

Experience

• Minimum 2 years’ experience in full-cycle recruitment
• Preferably 4+ years’ experience in talent acquisition, with a strong focus on high-volume recruitment
• BPO recruitment experience is essential

Core Competencies

• Strong ability to assess and optimise recruitment processes
• In-depth understanding of labour market trends and industry dynamics
• Proficiency in recruitment tools, systems, and technologies
• Strong stakeholder engagement and relationship management skills
• Excellent communication and interpersonal skills
• High attention to detail and organisational ability
• Ability to work independently and manage multiple priorities
• Data-driven mindset with strong analytical capability
• Commitment to continuous learning and professional development

Candidate Profile

The ideal candidate is a driven, self-motivated Recruitment Specialist with strong BPO experience and a passion for delivering high-quality talent solutions.

They will demonstrate the ability to balance strategic thinking with hands-on execution, working effectively across virtual and cross-functional teams. The successful individual will have a strong understanding of the broader talent landscape while maintaining a sharp focus on operational delivery.

This role requires someone who is proactive, adaptable, and capable of making sound decisions independently, while contributing to a high-performance, collaborative team environment.

Working Conditions:

Full-time, Monday to Friday (with occasional after-hours or weekend work as needed).

Office-based role in Umhlanga BPO, with occasional travel for recruitment events if required.