Job Summary
The Voice of the Hotel: Reservation Sales Agent
Are you a master of first impressions? Do you enjoy the puzzle of matching the perfect guest with the perfect room? We are looking for a Hotel Reservationist who combines a salesperson’s drive with a concierge’s heart to join our front-of-house team.
In this role, you aren't just taking bookings; you are a vacation architect. From the first "hello" to the final confirmation, you set the tone for our guests' entire stay.
Your Day-to-Day
The Perfect Match: Handle incoming calls and digital inquiries, using your knowledge of our property to "sell the dream" and maximize room revenue.
Master of Systems: Navigate the Property Management System (PMS) and extranets to manage inventory, update rates, and process deposits.
Custom Curator: Coordinate with the sales and housekeeping teams to arrange special requests, VIP amenities, and group blocks.
The Problem Solver: Address guest inquiries regarding local attractions, transportation, and hotel policies with accuracy and flair.
What You Bring to the Lobby
Polished Communication: A professional, warm, and engaging phone manner. You speak the language of luxury and comfort.
Detail Oriented: You double-check every date, name, and credit card digit. You know that in hotels, a small error can lead to a big headache.
The Upsell Edge: You know how to suggest a suite upgrade or a spa package in a way that feels like a treat, not a sales pitch.
Tech Proficiency: Experience with systems like Opera, HMS, or Cloudbeds is a plus, but a quick mind for new software is a must.
Why You’ll Love Working With Us
Travel Perks: Enjoy deeply discounted stays at our properties (and partner hotels) worldwide.
Career Growth: The reservations office is the "brain" of the hotel—it’s the perfect stepping stone into Revenue Management, Sales, or Front Office leadership.
Comprehensive Benefits: Health, dental, vision, and retirement plans.
A Great Atmosphere: Work in a beautiful environment where the goal is to make people happy every day.
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