This is a remote position.

Chief Revenue Officer (CRO)

The Mandate

About BruntWork

The Nature of the Role

• Inherit a strong revenue organization (~100 people)
  

• Report directly to the CEO
  

• Set the strategy and participate in execution
  

• Establish a culture of performance, ownership, and speed
  

• Influence every part of the revenue lifecycle
  

If you can diagnose a bottleneck on Tuesday and fix it by Wednesday, you are exactly who we want.

What You Will Actually Do

Lead Sales & Drive Deals Forward

• Join—or lead—high-value sales conversations with prospects.
  

• Improve pitch structure, pipeline discipline, and conversion rates.
  

• Coach reps in real time and help close deals when needed.
  

Lead Client Success & Protect the Base

• Retention and expansion are everything in BPO.
  

• Oversee CSM to ensure clients stay longer, adopt more, and feel deeply supported.
  

• Build scalable processes that deliver consistency and excellence globally.
  

Strengthen the Revenue Operating System

• Partner with RevOps to ensure accurate forecasting, strong data hygiene, and world-class CRM processes (HubSpot).
  

• Build repeatable, scalable systems that support high growth.
  

• Move quickly to remove obstacles across the revenue engine.
  

Drive Global Leadership

• Lead ~100 revenue professionals across multiple time zones.
  

• Set clarity, expectations, culture, and accountability.
  

• Keep teams aligned and energized toward hitting (and exceeding) targets.

What Success Looks Like in 12 Months

• Predictable, accurate forecasting
  

• Higher conversion rates and stronger pipeline health
  

• Improved retention and growing client lifetime value
  

• Clear, consistent processes across Sales and CSM
  

• A unified global team operating with energy and focus
  

• Revenue targets met consistently

Who We’re Looking For

We welcome outstanding candidates from multiple paths:

You might be:

• A Head of Sales, Head of Client Success, or VP ready for a CRO mandate
  

• An experienced CRO looking for a high-impact build environment
  

• A CSM leader who understands expansion, relationships, and recurring revenue deeply
  

• A sales-driven operator with strong commercial instincts
  

• A leader who’s scaled high-volume, recurring revenue organizations
  

• A builder who can optimize systems, motivate teams, and execute with urgency
  

Attributes We Value

• Zero ego and high accountability
  

• Fast decision-making with imperfect information
  

• High ownership and hands-on leadership
  

• Thrives in high-growth, globally distributed environments
  

• Comfortable working across time zones
  

• Obsessed with outcomes, not titles

Why This Role Is Different

The Give

• This is fast-paced, high-accountability, and hands-on
  

• You will wear multiple hats
  

• You will deal with the friction and intensity of meaningful growth
  

The Get

• Full ownership of a large global revenue organization
  

• Direct line to the CEO
  

• Ability to shape the future of a hypergrowth outsourcing company
  

• Uncapped financial upside tied directly to performance
  

• A legacy-defining role at one of the fastest-growing companies in the industry