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a hospitality reservations and management services company based in Centurion, is looking for a professional, organised and customer-focused Reservationist / Guesthouse Receptionist to join their team, immediately, or as soon as possible Please note: Candidates without practical reservations, travel, tourism or accommodation industry experience will not be considered for this position Job Purpose: The successful candidate will primarily be responsible for reservations and guest administration, while also assisting with reception and day-to-day guesthouse operations when required to join their growing Salary: R10 500 – R11 500 + Commission depending on experience NO JOB HOPPERS! MUST LIVE IN THE CENTURION AREA, OR CLOSE BY (AROUND 20 MINUTE DRIVE) Working hours will be discussed during the interview and may include: Option 1: Monday – Friday | 08:00 – 18:00 Option 2: Monday – Friday | 06:00 – 16:00 The successful candidate will also be required to be on duty every second weekend, as per the applicable roster Job Details and Requirements: Grade 12 Minimum 2 years' practical experience in accommodation reservations Previous experience within the hospitality, reservations, travel or tourism industry is essential Bilingual in Afrikaans and English, with excellent written and verbal communication skills Experience working with reservation and/or channel management systems such as Nightsbridge, Semper, BridgeIT or similar Good working knowledge of Microsoft Office, particularly Excel Strong internet research skills, including competitor and rate comparisons Good understanding of the hospitality industry, particularly the accommodation sector Working knowledge of Online Travel Agencies (OTAs), including Apply Below, Expedia, SafariNow, TravelGround/LekkeSlaap, and similar platforms Ability to manage multiple reservations, enquiries and deadlines simultaneously Professional telephone and email etiquette Valid Drivers License and Own Reliable Transport Duties include, but are not limited to: Reservations will form the main responsibility of this position Responding professionally and promptly to reservation enquiries Preparing and sending quotations to prospective guests Taking; processing and confirming reservations Capturing reservations accurately on the relevant reservation system Creating and issuing invoices Processing and monitoring reservation payments Following up on outstanding deposits and balances Managing reservation-related administration from initial enquiry through to guest arrival Communicating directly with guests via telephone, email and other communication channels Ensuring that all guest requirements, requests and important reservation information are clearly communicated to the relevant establishment Assisting guests with additional services such as activities, safaris, transfers and other extras where applicable Managing reservations received through direct channels, OTAs and travel agents Ensuring reservation information and records remain accurate and up to date Assisting with OTA and channel management administration Reconciling bookings from OTAs, travel agents and direct booking channels at month-end Updating monthly financial and reservation spreadsheets in Excel Assisting with rate and competitor comparisons when required Reception & Guesthouse Responsibilities Welcoming and assisting guests in a professional and friendly manner Managing guest check-ins and check-outs Conducting room checks Assisting with the day-to-day running of the guesthouse Responding to guest queries and requests Preparing quotations and processing onsite reservations Processing payments Completing general reception and administrative duties Ensuring guest information and special requirements are communicated correctly Assisting with general operational requirements where necessary
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