Scope of role

To provide day-to-day technical and operational support for Win tel server environment for both hardware and software. Work with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.

Key responsibilities:

·                  Support and train others to support Ontec systems including monitoring, diagnostics, troubleshooting, and repair;

·                  Help in defining system hardware and software specifications and configurations;

·                  Design, implement, upgrade, test and troubleshoot systems and applications at Ontec and customer locations;

·                  Define and maintain system standards, reliability and performance requirements for production operations;

·                  Recommends hardware and software solutions, including new acquisitions and upgrades;

·                  Administer and train others to administer production systems and applications, and document configurations and procedures;

·                  Maintains passwords, data integrity and file system security for the server environment;

·                  Work with internal and external customers, vendors and other support technicians to determine and implement adjustments to achieve optimum system performance;

·                  Document, report, track problems to appropriate vendors or departments

Requirements

·        Tertiary Engineering Qualification or equivalent;

·        Minimum 2 years technical industry experience;

·        Basic knowledge of meters and IoT devices and systems;

·        Direct Customer engagement experience;

·        Contact Centre Support background;

·        Proficiency in English, Xhosa and/or Zulu (written and verbal) advantageous

·        The use of appropriate business language when communicating with customers;

·        Must have good analytical skills;

·        Skilled in MS Office (Excel, Word, PowerPoint);

·        Ability to foster and maintain relationships;

·        Positive, service-oriented attitude;

·        Able to be flexible and adapt to any work situation;

·        Must be able to work independent and within a team;

•      Ability to thrive in a fast-paced and high-pressure environment;
  
•     May be required to work longer hours during month-end submissions;
  

·        Willing to perform Standby and overtime during after hours / weekends if needed