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Job Summary
Known for its elegant design, warm hospitality, and versatile event spaces, the hotel caters to leisure travellers, corporate guests, weddings, conferences, and social events. With a strong focus on personalised service and memorable guest experiences, the hotel prides itself on professionalism, attention to detail, and a collaborative team culture. Purpose of the Role The Senior Groups & Events Co‑Ordinator is responsible for the proactive coordination, planning, and execution of all group bookings, conferences, meetings, weddings, and special events. This role ensures seamless communication between clients and internal departments, delivering exceptional service from initial enquiry through to post‑event follow‑up, while maximising revenue and guest satisfaction. Key Responsibilities Sales & Client Liaison Handle and respond to all group and event enquiries in a professional and timely manner. Prepare accurate proposals, quotations, and contracts in line with hotel standards. Conduct site inspections and client walkthroughs, showcasing event and accommodation offerings. Build and maintain strong relationships with corporate clients, agents, wedding planners, and tour operators. Event Planning & Coordination Plan; coordinate, and manage all aspects of group bookings and events, including conferences, meetings, weddings, and social functions. Create detailed function sheets and event orders, ensuring all departments are fully briefed. Liaise closely with operations, food & beverage, kitchen, housekeeping, and finance teams to ensure flawless delivery. Oversee on‑site event execution, acting as the main point of contact for clients during events. Revenue & Administration Maximise revenue through upselling of accommodation, venues, catering, and additional services. Ensure accurate billing, deposits, and final accounts are processed timeously. Maintain up‑to‑date records on the booking system and ensure all documentation is correctly filed. Assist with forecasting, budgeting, and reporting related to groups and events. Quality & Service Standards Ensure all events meet the hotel’s brand standards and service excellence expectations. Handle client feedback professionally and resolve any issues promptly. Conduct post‑event follow‑ups to maintain long‑term client relationships. Team & Leadership Support Provide guidance and support to junior team members when required. Work collaboratively with the sales and operations teams to achieve departmental targets. Assist management with training, process improvement, and service enhancements. Key Skills & Competencies Strong organisational and multitasking skills Excellent written and verbal communication abilities Exceptional attention to detail Confident client‑facing and presentation skills Ability to work under pressure and meet tight deadlines Strong negotiation and upselling skills Proficiency in hotel PMS and event management systems Experience & Qualifications Minimum of 3–5 years’ experience in a groups and events, conference, or banqueting role within a hotel or hospitality environment Relevant hospitality or events management qualification (advantageous) Experience in coordinating weddings, conferences, and corporate events Working Conditions Working days are Monday to Friday and every second Saturday. Hours may vary depending on functions Personal Attributes Professional and well‑presented Guest‑centric with a passion for hospitality Proactive; solutions‑driven, and adaptable Team player with strong interpersonal skills This role is ideal for a dynamic hospitality professional who thrives in a fast‑paced environment and is passionate about creating exceptional group and event experiences.
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