Job Summary
Job Title: Service Desk Engineer (Hybrid – Cape Town)
We’re looking for a skilled Service Desk Engineer to join our dynamic IT team based in Cape Town. This hybrid role requires working in-office three times a week, with the flexibility to work remotely on the remaining days.
Key Responsibilities:
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Provide first- and second-line technical support to end users.
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Troubleshoot hardware, software, and network issues.
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Manage service requests and incidents through the ticketing system.
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Collaborate with internal teams to ensure timely issue resolution.
Requirements:
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Proven experience in a service desk or IT support role.
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Strong knowledge of Windows OS, Microsoft 365, and basic networking.
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Excellent communication and problem-solving skills.
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Customer-focused with a proactive approach.
If you're a tech-savvy professional who thrives in a collaborative environment, we’d love to hear from you!
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