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Job Summary
A well-established Tourism Company is seeking an experienced and results-driven Senior Debtors Manager to oversee the full debtors and commissions function across the business. This role is responsible for ensuring efficient collections, accurate account management, effective team leadership, and maintaining strong relationships with both internal departments and external clients. Requirements Grade 12 (Matric). Relevant tertiary qualification. Minimum of 5 years' debtors experience. Hospitality or tourism industry background. Proficiency in MS Word, Excel, and Outlook. Experience working with Pastel and Innkeeper. Strong understanding of debtors management, collections, reconciliations, and financial reporting. Proven leadership and people management skills. Key Responsibilities Debtors Management Oversee the full debtors function and ensure efficient account management across the business. Debt collection of accounts and follow-up on outstanding payments. Monitor debtor age analysis and ensure accounts remain within approved credit limits. Manage high-value, overdue, and escalated debtor accounts. Review and approve account adjustments, refunds, credit notes, and write-offs. Reconcile debtor accounts, overflow bookings, and intercompany allocations. Oversee account queries and booking reconciliations between systems. Manage chargebacks, disputed transactions, and OTA account adjustments. Refunds & Payment Management Manage the refunds mailbox and related communications. Verify all refunds prior to final approval. Ensure proof of payments is sent to guests once payments have been processed. Update expired card details and resolve unsuccessful refund transactions. Manage trigger release processes when required. Ensure compliance with company financial controls and procedures. Financial Administration & Reporting Capture daily banking transactions in Excel. Prepare and distribute monthly statements. Prepare income summary reports. Process invoicing accurately and timeously. Manage commission payable processes. Reconcile debtor accounts and maintain accurate records. Assist with month-end reporting and debtor-related financial processes. Produce monthly management reports and debtor analyses. Ensure compliance with audit requirements and internal financial controls. Team Leadership Lead; manage, and support the Debtors and Commissions Department. Provide coaching, mentoring, and operational guidance to team members. Allocate workloads and monitor productivity and performance. Assist with recruitment, onboarding, and training of new employees. Ensure adherence to company policies, procedures, and service standards. Promote a professional, collaborative, and solution-driven working environment. Client & Stakeholder Management Build and maintain strong professional relationships with clients and internal departments. Resolve escalated customer queries and disputes professionally and efficiently. Work closely with Sales and Reservations teams to resolve booking-related matters. Negotiate payment arrangements and settlement plans where necessary. Manage support tickets and ensure effective communication between departments. Competencies Strong leadership and team management skills. Excellent communication and negotiation abilities. High level of accuracy and attention to detail. Strong analytical and problem-solving skills. Ability to work under pressure and meet deadlines. Customer-focused and results-driven approach. What We Offer Opportunity to join a leading tourism and hospitality group. Career growth and development opportunities. If you meet the above requirements and are looking to advance your career within a growing hospitality and tourism group, we invite you to apply.
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