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MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. ? THE MISSION You are Mama’s protector ?️? — the calm in the chaos, the eyes that see everything, and the leader who keeps our playground safe while the magic happens ✨? As our Security Manager ; you don’t just manage security — you create an environment where guests, residents, and teams feel completely at ease ??. You balance vigilance with vibe. You protect without disrupting. You lead with confidence, clarity, and a cool head — ensuring Mama remains a safe, secure, and welcoming space for all ?? Here’s what you’ll be responsible for: ?️ Safety & Security Guardian Own the safety of Mama — people, property, and assets. Create a secure environment where everyone feels protected while the energy stays vibrant and welcoming ✨? ? Team Leader & Culture Builder Lead and inspire the outsourced security team — supervisors, controllers, and officers. Embed Mama’s culture, values, and Code of Ethics into everything they do ?? ? Training & Standards Champion Train; coach, and upskill your team on security procedures, surveillance systems, incident reporting, and first aid — all aligned with Accor standards ?? ? Crisis & Emergency Commander Develop and lead all emergency response plans — fire, evacuation, and external threats. Stay ready, stay sharp, and ensure the team knows exactly what to do when it matters most ?? ? Risk & Prevention Strategist Continuously assess risks across the property and implement smart, proactive solutions to eliminate or minimize them ⚡? ? Systems & Technology Controller Oversee all CCTV, access control, and security systems — ensuring they are fully operational, effective, and future-ready ?? ? Compliance & Governance Expert Ensure full compliance with South African legislation (OHS, criminal law, fire safety, POPI, etc.) and maintain all SOPs and LSOPs ?⚖️ ? Fire Life & Safety Champion Own and manage all Fire Life & Safety systems. Lead drills, training, and readiness to ensure a safe environment at all times ?? ?️ Investigation Lead Handle investigations related to incidents, loss, or theft with professionalism, fairness, and attention to detail ?? ? Stakeholder & Authority Liaison Build strong relationships with local authorities and external partners. Be the trusted point of contact for all security-related matters ?? ? Health & Safety Advocate Drive a strong safety culture across the property. Lead Health & Safety Committee initiatives and support Mama’s sustainability commitments ?? ? Collaboration Ninja Work closely with People & Culture, Operations, and Building Management to ensure seamless, safe, and efficient operations across all spaces ?⚡ ? Continuous Improvement Driver Always look for ways to improve — smarter systems, better training, stronger processes. You never settle for “good enough” ?? Qualifications MADE FOR YOU… ONLY IF ✨ You have solid experience in security leadership within hospitality or complex environments ??️ You bring at least 5 years’ experience in security or facilities security management ? You understand South African legislation (OHS, criminal law, fire safety, etc.) inside out ⚖️ You’ve managed outsourced security providers and know how to get the best out of them ? You’re calm under pressure and thrive in high-stakes situations ?♂️? You’re a strong leader who commands respect while building trust ?? You can balance strict security with exceptional guest experience effortlessly ✨ YOUR LITTLE EXTRAS ? Certifications like SAMTRAC; NEBOSH, Fire Safety, or First Aid ? A Definite ?? Pre-opening or lifestyle hospitality experience? Even better ?️✨ You’re proactive, detail-oriented, and always one step ahead ?⚡ You bring structure, discipline, and a steady presence — with just the right touch of Mama energy ?? Additional Information Next; you know the tune ?: First melody: At Mama, we review every application with care — no shortcuts ? First verse: A chat with our People & Culture team to see if we vibe ? Chorus: Meet the gang — virtually or in person ?? Last verse: You’ll hear back from us within 2–3 weeks ✔️✖️
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