Job Summary
The Sales Supervisor will be responsible for planning, leading, organizing, monitoring and motivating the Sales Floor Team. The Supervisor is responsible for ensuring that all team leaders and team members are trained in and adhere to Sales Floor Areas’ standard operating procedures in order to ensure all Teams are managed so that they meet SLA and deliverable without compromising quality, while troubleshooting any issues found during the Sales Floor process by informing/engaging with the relevant parties. Duties will also include performing time studies and process analysis to incrementally improve outputs and attending to reports and daily administration. The Sales Floor Supervisor will also be responsible ensuring that people management and IR related processes are followed.
Requirements
• Must have the ability to adopt practical approaches
• Must have strong organizational skills
• Planning, organizing, follow up and feedback
• Strong problem-solving skills and able to multitask
• Excellent communication and interpersonal skills
• Goal driven and Service Delivery should be your passion
• Excellent verbal and written communication, with English the main medium of communication and other South African languages an added advantage.
• Must show commitment – the position requires flexibility and after-hours availability when required
• Must be able to work well under pressure and achieve deadlines.
• Must be computer Literate – excellent Microsoft Office Suite proficiency required and adaptability to learn inhouse web-based systems and more, as required
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