Job Summary
Job Purpose
To optimise the efficiency of the Sales & Marketing Department by providing key liaison support. To maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.
Major Areas of Responsibility
§ Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
§ Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
§ Handle non-residential conference queries and ensure enhanced business.
§ Assist & maintain an efficient administration system within the department.
§ Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
§ Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and documentation.
§ Assist the Commercial Sales Manager/Director of Sales with generation of MIS and other departmental reports.
§ Responsible for the inventory management of all Sales aids – brochures, CD’s and any other promotional material.
§ Assist with related duties as and when required by Sales & Marketing management.
§ Ensures that you work in a safe manner that does not harm or injure self or others.
§ To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
§ Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
§ Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
§ Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
§ Ensures effective implementation of the Code of Conduct at all times.
§ Efficient implementation of all work related instructions given by the superiors / management
Requirements
Qualifications and Experience
§ Diploma / Degree from a reputable hotel school
§ 1 Year experience in a similar position
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