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Reservations & Sales Consultant | Luxury Property Collection | Cape Town | Ss
HotelJobs Friday, 24 April 2026 1Job Summary
?? RESERVATIONS & SALES CONSULTANT VACANCY ALERT ?? ? Reservations & Sales Consultant ? Cape Town ? Luxury Property Collection ? Salary: R16,000 – R20,000 (DOE) ? Role Overview: An exciting opportunity for a polished and service-driven Reservations & Sales Consultant to join a prestigious luxury property collection in Cape Town. This role is ideal for a hospitality professional who understands that luxury sales is built on storytelling, relationship-building, and delivering a seamless guest journey from enquiry through to arrival. ? Key Responsibilities: ? Reservations & Sales Handling • Manage reservations and sales enquiries professionally and efficiently • Convert enquiries into confirmed bookings with confidence and accuracy • Ensure all bookings, rates, and availability are correctly managed across systems • Deliver prompt, polished, and luxury-level communication at all times ? Guest Experience & Service Excellence • Provide tailored property recommendations based on guest needs and preferences • Deliver a seamless guest journey from first contact through to arrival • Ensure every interaction reflects high-end luxury service standards • Support an exceptional pre-arrival experience for all guests ? Relationship Management • Build and maintain strong relationships with guests, travel agents, and internal teams • Act as a trusted point of contact for repeat and VIP clients • Strengthen brand loyalty through personalised service and attention to detail ? Systems & Administration • Maintain accurate reservation records and booking information • Manage rates, availability, and system updates with precision • Ensure all administrative processes are handled efficiently and correctly • Support smooth coordination between reservations and operations teams ? Requirements: • Previous experience in reservations, sales, or luxury hospitality essential • Strong communication and interpersonal skills • Sales-driven with a warm, guest-focused approach • Excellent attention to detail and organisational ability • Confident working in a fast-paced, high-volume environment • Passion for luxury travel, accommodation, and guest experience • Strong problem-solving and relationship-building skills ? Personal Attributes: • Polished, professional, and service-oriented • Naturally persuasive with a warm and engaging communication style • Highly organised and detail-focused • Calm under pressure with a solution-driven mindset • Passionate about delivering exceptional guest experiences ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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