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Reservationist | Cape Town Live-Out Position | Salary: R20,000 + Incentive Kendrick Recruitment is seeking an experienced Reservationist to join a well-established boutique reservations office based in Cape Town. This is a fast-paced role suited to a detail-orientated, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency, and warmth. Key Responsibilities: • Handle reservations from enquiry to confirmation, including amendments and cancellations • Respond professionally to client and agent enquiries via email and telephone • Capture bookings accurately and maintain detailed guest and agent records • Generate quotes and confirmations, ensuring correct rates and inclusions • Coordinate special requests, guest preferences, and operational notes • Liaise with lodge teams and internal departments to ensure smooth booking flow • Maintain high attention to detail in all documentation and guest communication • Support reporting, filing, and general reservations administration Minimum Requirements: • Previous reservations experience within luxury hospitality, lodges, or hotels (essential) • Strong computer literacy and confidence using reservations systems and Microsoft Office • Excellent written and verbal communication skills • Highly organised, deadline-driven, and accurate under pressure • Strong customer service mindset and professional telephone etiquette • Team player with a positive, solutions-driven attitude Package: • Salary: R20,000 per month • Live-out role • Small monthly incentive applicable after 6 months (performance dependent) This is an excellent opportunity for a hospitality professional looking to grow within a structured, high-standard reservations environment. To apply, please submit your CV, reference letters, and a recent head & shoulders photo Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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