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Hospitality and Outdoor- New Vacancy- Property Manager Apart Hotel- Cape Town Aparthotel Property Manager Location: Cape Town Department: Operations (On-site) – Management Reports to: General Manager / Head of Operations / Workforce Operations Manager About the Role We are recruiting an experienced Aparthotel Property Manager to assume full operational accountability for a high-performing aparthotel in Cape Town. This senior on-site leadership role carries responsibility for operational performance, financial oversight, workforce management, compliance, safety, and guest experience delivery . The Property Manager ensures the property operates efficiently, profitably, and in strict alignment with company standards and South African hospitality legislation. As the primary on-site leader, you will drive measurable outcomes across service delivery, labour control, compliance, reporting accuracy, and team performance. Key Responsibilities 1. Operational Leadership Lead and manage daily property operations across Front Office, Housekeeping, Maintenance, and Guest Services. Conduct daily inspections of FOH, BOH, apartments, public areas, and compliance checkpoints. Oversee full implementation and adherence to operational SOPs. Serve as the primary on-site liaison for Head Office (Operations, HR, Finance, Marketing, Reservations, Guest Experience). Ensure operational readiness and preventative maintenance compliance. 2. Guest Experience & Brand Standards Maintain superior guest satisfaction and ensure service excellence standards are consistently met. Handle complaints and escalations with urgency and professionalism. Monitor online review platforms and implement corrective measures where required. Analyse recurring service failures and implement structured improvement plans. 3. Financial Oversight & Cost Control Develop and manage annual and monthly property budgets. Monitor occupancy, ADR, RevPAR, labour ratios, and overall profitability. Control operational expenses including utilities, consumables, linen, and maintenance. Conduct monthly stock-takes and investigate discrepancies. Review and approve housekeeping timesheets and labour allocations to ensure cost accuracy and compliance with the Basic Conditions of Employment Act (BCEA). Implement cost-containment strategies without compromising service standards. 4. Workforce Management & HR Compliance Manage staff scheduling to ensure effective operational coverage and BCEA compliance. Ensure accurate daily attendance tracking, timesheets, overtime records, and leave submissions. Maintain data integrity across Roubler, PaySpace, Asana, and internal operational systems. Conduct return-to-work interviews, informal counselling, and first-line disciplinary processes in line with the Totalstay Disciplinary Matrix and CCMA guidelines. Oversee onboarding processes, policy sign-offs, training registers, and accurate employee file management. Escalate HR risks, misconduct, grievances, or compliance concerns to Head Office in accordance with HR Escalation SOPs. 5. Reporting & Data Accuracy Prepare accurate weekly operational reports covering: Occupancy performance Revenue and property financial performance Guest feedback trends Labour cost trends Linen usage and variance Consumables usage Maintenance issues and risk areas Ensure zero avoidable data errors in weekly reporting packs, payroll submissions, and operational compliance checklists. Maintain strict data governance standards and reporting integrity. 6. Safety, Maintenance & Legal Compliance Ensure full compliance with: Basic Conditions of Employment Act (BCEA) Labour Relations Act (LRA) Occupational Health and Safety Act (OHSA) Compensation for Occupational Injuries and Diseases Act (COIDA) Municipal bylaws and internal company policies Log maintenance issues in relevant systems and ensure timely resolution. Conduct routine safety walks and escalate hazards, incidents, and near-misses within required timeframes. Complete COIDA reporting for all Injury on Duty incidents. Ensure fire safety equipment, evacuation plans, and emergency procedures are compliant and clearly understood by staff. 7. Leadership & Culture Promote and embed a high-performance culture aligned with company values. Conduct daily staff briefings and ensure effective communication across all operational shifts. Drive accountability, teamwork, and service excellence. Build strong departmental cohesion and maintain disciplined operational standards. Minimum Requirements Minimum 5+ years’ experience in Hotel, Aparthotel, or Multi-Unit Property Management. Demonstrated P&L accountability and financial management expertise. Strong knowledge of South African labour legislation and hospitality compliance frameworks. Proven leadership capability managing multi-department teams. Experience with payroll systems, workforce management software, and PMS platforms. Highly structured, detail-driven, and performance-focused. Starting Date: April/May 2026
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