About the Role

We are seeking an experienced Product Manager to take ownership of our retail product portfolio, driving product strategy, development, commercialization, and go-to-market execution. The role focuses on residential fibre and digital products, ensuring strong customer growth, retention, and profitability.

Key Responsibilities

• Develop and manage the retail product roadmap.
  
• Lead the full product lifecycle from concept through launch and optimization.
  
• Conduct market research and competitor analysis to identify growth opportunities.
  
• Define pricing, packaging, promotions, and commercial strategies.
  
• Build business cases and manage product profitability (P&L).
  
• Drive go-to-market initiatives across digital and commercial channel.
  
• Collaborate with technology, operations, marketing, finance, and sales teams.
  
• Monitor product performance and use data-driven insights to improve customer experience and business outcomes.
  
• Manage customer retention, loyalty, and digital engagement initiatives
  
  

Requirements

Requirements

Minimum Requirements

• Bachelor's Degree in Business, Commerce, Marketing, Information Systems, or a related field.
  
• Minimum 5 years' experience in Product Management.
  
• Proven experience managing products from ideation through commercial launch. 
  
• Strong commercial acumen with experience in pricing, financial modelling, and product profitability.
  
• Experience working with digital channels, including websites, apps, and CRM platforms.
  
• Strong stakeholder management and cross-functional collaboration skills.
  
• Analytical mindset with the ability to make data-driven decisions.
  

Advantageous Experience

• Telecommunications, ISP, fibre, or broadband industry experience.
  
• Experience with customer loyalty, rewards, retention, or digital wallet products.
  
• Postgraduate qualification (Honours, MBA, or equivalent).
  
• Product Management certification (AIPMM, Pragmatic Institute, or similar).
  

What Success Looks Like

• Growth in customer acquisition and retention.
  
• Increased product profitability and revenue performance.
  
• Successful product launches and go-to-market execution.
  
• Improved customer engagement and digital adoption.