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? OPERATIONS MANAGER WANTED ✨ Luxury Touring Company | Cape Town Kendrick Recruitment is on the hunt for a dynamic and hands-on Operations Manager to join a luxury touring company in Cape Town. This is a fast-paced, multifaceted role for someone who thrives on variety, loves solving challenges, and is passionate about delivering world-class travel experiences. If you enjoy leading teams, coordinating operations, and ensuring every guest experience is seamless, this could be your perfect next adventure. ? Key Responsibilities Operations Management * Oversee the Adventure Store Manager and Assistants to ensure efficient stock management and tour readiness * Keep headquarters guest-ready at all times * Implement and continuously improve operational systems and processes Storeroom & Equipment Management * Ensure touring equipment is in top condition and company-compliant * Maintain storeroom organisation and manage inventory * Prepare three Gourmet Pantries for immediate tour deployment * Handle equipment repairs and sourcing (with senior management approval) * Conduct monthly stock takes and submit timely reports Fleet Management * Monitor servicing, licensing, and maintenance of all company vehicles * Ensure timely bookings and servicing through the Store Manager Guide Management * Oversee guide allocations via the Guide Logistics Coordinator * Support training, development, and well-being of all guides * Manage recruitment, onboarding, and six-month scheduling * Organise quarterly training and regular check-ins * Ensure guides are uniformed and presentable Event Management * Coordinate logistics for Beach Club setups and onsite events * Manage client and internal events, supporting marketing initiatives Meetings & Reporting * Conduct weekly one-on-one meetings with the Store Manager * Hold regular check-ins with senior leadership on operational updates ✅ Qualifications & Skills * Strong knowledge of Cape Town and surrounding areas * Excellent administrative and computer skills * Highly organised with strong multitasking abilities * Dependable, detail-oriented, and adaptable * Effective problem-solving skills under pressure * Strong leadership and communication abilities * Experience in budgeting, forecasting, and operational systems * Confident decision-maker with a collaborative mindset * Willingness to be involved across all areas of the business as needed ? Who You Are * Polished, professional, and guest-focused * Thrive in high-pressure environments and enjoy solving challenges * Excellent communicator and relationship builder * Proactive, self-motivated, and open-minded * Passionate about travel, tourism, and creating memorable guest experiences * Flexible with working hours and responsibilities * Fast learner, adaptable, and driven to make a positive impact ? Package * Salary: R45,000 – R50,000 (DOE) * Work in a luxury, collaborative environment * Opportunity to shape operations and contribute across all areas of a premium touring company ? Interested candidates are invited to submit their CV today! If you have not heard from us within 7 days, please consider your application unsuccessful. ✨ Lead operations, inspire your team, and help craft unforgettable travel experiences along the stunning Cape Coast.
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