Job Purpose

To ensure timely reconciliation of all daily sales transactions in order to detect any loss of revenue.  Taking corrective action to maximise organisational profit & customer satisfaction in an atmosphere of teamwork and high individual morale.

Major Areas of Responsibility

§  Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with guidelines.

§  Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.

§  Scrutinises front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorised.

§  Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.

§  Ensures reconciliation of all promotion / loyalty programs, charge slips with guest departure folio.

§  Monitors correct documentation of all transactions by Front Office associates.

§  Responsible for preparation and processing of all reports generated e.g. Daily Handover and Financial Reports.

§  Adheres to organisational policies and regulations.

§  Assists in Front Office Operations / Systems as and where required.

§  Responsible for the balancing of all Food and Beverage pre-lists and report any discrepancies to the Front of House and Accounts Manager.

§  Reports to and keep the Accounts Manager informed on all major operational matters.

§  To relieve the Night Manager in his / her absence

§  To ensure all other outlets are performing during the night e.g. Housekeeping, In Room Dining, Stewarding and Security.

§  The ability to respond properly in hotel emergency and safety situations.

§  The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.

§  The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.

§  The ability to properly handle incoming and outgoing mail packages and faxes.

§  Ensures that you work in a safe manner that does not harm or injure self or others.

§  To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.

§  Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.

§  Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.

§  Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.

§  Ensures effective implementation of the Code of Conduct at all times.

§  Efficient implementation of all work-related instructions given by the superiors / management.

Requirements

Qualifications and Experience

·       Grade 12 Certificate

·       2-3 years in similar position in comparable hotels

·       Accounting qualification / experience