Role: Junior System Support Engineer

Location: Century City - Cape Town - ONSITE (No out of town applications will be considered)

Salary: R10k – R15k pm CTC

Transport: A valid driver's license (manual) is non-negotiable, and owning your own car is preferred.

Main duties and responsibilities

• Resolving Tier 1 support tickets
• Implement changes and projects such as version upgrades and migrations
• Perform proactive optimisation and implementation of best practices
• Document processes and procedures to increase repeatable quality and automation
• Develop relationships and communication throughout the company and with customers
• Conduct the implementation of Hardware and Software projects based on Wintel and virtualisation platforms

Essential skills and experience

• Minimum 2 years overall experience – with an interest in the IT MSP industry
• Working knowledge with Windows 2012 R2 / 2016 / 2019/ 2022
• Entry-level experience with Active Directory, DNS, DHCP, IIS, PKI etc.
• Entry-level experience with VMware vSphere 5.5 or above
• Entry-level experience with Hyper-V 2012 or above
• Entry-level experience/understanding of patch testing and deployment
• Good understanding of IP addressing and subnetting
• Entry-level understanding of mass storage like SANs and NAS devices
• Entry-level knowledge of VLANs, routing, firewall behaviour, packet shaping etc.
• Comfortable working in server rooms/datacentres, racking and cabling up kit if required
• Strong communication (both written and verbal) and comfortable face-to-face in both English and Afrikaans
• Entry-level knowledge of ITIL framework mindset in terms of structured incident management, request management, change management, contractual scope alignment etc.
• Entry-level knowledge of Exchange 2016 and above

Required Qualifications

• CompTIA A+ and N+
• Diploma or degree in Computer Science

Beneficial Qualifications

• Microsoft Certified: Azure Administrator Associate | Microsoft Certified: Windows Server Hybrid Administrator Associate | Microsoft Certified Professional
• Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals) - Beneficial
• Exchange | O365
• VCP-DCV (VMware Certified Professional) or Hyper-V
• Veeam

Ready to Advance Your IT Career?
If you have 2+ years’ experience in IT support, a valid driver’s license with your own vehicle, and are eager to expand your technical skill set, we want to hear from you.

Apply now to become an essential part of our client's team!