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Job Summary
MAMA? Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent in line with BEE requirements. Only South African residents or valid work permit holders will be considered ??✨ Job Description ? THE MISSION You are Mama’s digital backbone ⚡? — the unseen force making sure everything stays connected, online, and running smoothly so the magic never stops. As our IT / Systems Manager ; you don’t just fix systems — you protect the heartbeat of the hotel. From Wi-Fi to Front Office systems, from guest experience tech to back-office tools, you keep Mama fast, seamless, and always switched on ?✨ You balance tech with people. Systems with service. Precision with calm under pressure ? Here’s what you’ll be responsible for: ? Systems Superhero Keep all critical systems running 24/7 — Front Office PMS, F&B systems, guest Wi-Fi, and all operational tech with zero disruption ⚡? ? Tech Fixer & Problem Solver Quickly troubleshoot issues across hardware, software, and networks — keeping downtime to an absolute minimum ?✨ ? Connectivity Guardian Ensure strong, stable, and secure network infrastructure across the hotel — because Mama never goes offline ?? ? Systems Architect & Support Pro Support all hotel departments (Sales, Finance, Talent & Culture, etc.) with their systems, tools, and applications ?? ? Supplier & Partner Liaison Work closely with external IT suppliers and corporate teams — managing maintenance agreements and ensuring top performance ?? ? Security & Data Protector Maintain strong system security, backups, and data protection protocols — keeping guest and business information safe at all times ?✨ ? Training & Enablement Champion Train team members across departments to confidently use systems and tools — making tech simple for everyone ?⚡ ? Systems Improvement Driver Continuously audit, improve, and standardise systems across the hotel — spotting issues before they become problems ?? ? Admin & Asset Controller Maintain accurate records of hardware, software, licenses, and supplier lists ?️✔️ ? Guest Support Tech Hero Assist guests with IT-related needs — always with speed, patience, and a smile ?? ? Collaboration Ninja Work closely with all departments to ensure smooth operations and minimal disruption to service ?⚡ Qualifications MADE FOR YOU… ONLY IF ✨ You hold a Bachelor’s Degree in IT or equivalent qualification ? You have 3–5 years’ experience in a hospitality IT or systems role ? You understand networks, Wi-Fi systems, servers, and cloud environments ?? You’re confident with systems like PMS, POS, and hospitality tech platforms ⚡ You’re a strong problem solver who stays calm under pressure ?? You’re highly organised, detail-driven, and structured ? You can train and support users with different levels of tech knowledge ?? YOUR LITTLE EXTRAS ? Experience with Aruba, Ruckus, or similar network systems? Even better ?✨ Hospitality or lifestyle hotel experience? Love that ?️? You’re proactive, solutions-focused, and always one step ahead ⚡ You bring structure, calm, and a strong sense of ownership ?? Additional Information Next; you know the tune ?: First melody: At Mama, we review every application with care — no shortcuts ? First verse: A chat with our People & Culture team to see if we vibe ? Chorus: Meet the gang — virtually or in person ?? Last verse: You’ll hear back from us within 2–3 weeks ✔️✖️
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