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Job Summary
Nestled on the majestic slopes of Cape Town's Table Mountain, this exclusive luxury boutique hotel is seeking a passionate Manager who thrives on delivering perfection. The House Manager is fully responsible and accountable for the effective operation and management of the property, ensuring an exceptional guest experience, smooth day-to-day hotel operations, and adherence to quality standards and regulations. What You’ll Do: Property Management & Operations : Ensure the smooth daily operation of all departments, including front office, housekeeping, maintenance, and food & beverage. Conduct regular inspections to ensure maintenance, cleanliness, and overall property standards are maintained at the highest level. Manage compliance with health, safety, and licensing regulations, and handle property events and conferences. Guest Experience & Satisfaction : Drive guest experience standards to deliver top-level, personalised service, ensuring thorough planning for each guest's stay. Manage guest feedback, ensuring staff interactions are courteous, professional, and meet the hotel’s high-quality standards. Staff Management & Development : Oversee hotel staff, ensuring adequate manpower and efficient scheduling. Lead recruitment and training efforts and foster a positive, motivated work environment. Expenditure & Stock Management : Monitor and manage hotel operating costs, budgets, and resources in collaboration with the Hospitality Manager. Ensure accurate food and beverage purchases, stock control, and invoice processing. What We’re Looking For: Formal Qualification in Hospitality Management, Accommodation Management, or a closely related hotel operations field. Minimum 3 to 5 years of relevant experience in a boutique hotel, luxury guesthouse, or high-end hospitality environment. Experience in POS & PMS systems Strong leadership and people skills Meticulous organisation skills High level of attention to detail Excellent communication and interpersonal skills Guest-centric attitude Adaptable and willingness to learn. Experience in budget and cost management, project management, or guest relations and upselling, would be advantageous.
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