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Job Summary
A landmark property in the Western Cape is seeking an accomplished General Manager to lead its operations with excellence, creativity, and purpose. This is a rare opportunity for a hospitality professional who combines strategic insight with hands-on leadership -someone who can balance guest experience, financial performance, and brand integrity with ease. Must have a really good understanding of the Cape Town market. Key Responsibilities People & Team Management Lead; mentor, and develop a high-performing, motivated team aligned with the hotel’s vision and values. Foster a culture of excellence, accountability, and continuous learning. Oversee performance management, role definition, and KPI alignment across all departments. Approve and ensure adherence to operational policies and training programs. Guest & Service Experience Uphold and continuously improve service standards across the property. Ensure visible leadership presence during key service periods (breakfast, lunch, dinner). Manage guest feedback, resolve escalated issues, and enhance satisfaction ratings. Build lasting guest relationships and maintain strong VIP and key account engagement. Collaborate with marketing and sales to elevate guest experiences and hotel visibility. Sales & Marketing Partner with the sales and marketing team to align strategies with revenue goals. Protect and promote the hotel’s brand identity and guest-centric philosophy. Support the development of creative campaigns, market positioning, and customer engagement initiatives. Operational Leadership Oversee all hotel departments (Front Office, Housekeeping, F&B, Sales, Maintenance) ensuring operational harmony and efficiency. Implement short- and long-term operational strategies in line with business goals. Monitor operational performance metrics and identify areas for improvement. Ensure compliance with quality, safety, and service standards. Financial Management Manage budgets, forecasts, and financial reports to optimise profitability. Monitor revenue streams and implement cost-control strategies. Use data-driven insights to inform strategic decision-making. Ensure internal financial controls and compliance with audit standards. Stakeholder Management Build and maintain strong relationships with guests, suppliers, and partners. Provide detailed performance and operational reports to the Board or ownership. Corporate Governance Ensure compliance with all legal, health, and labour legislation (EE, B-BBEE, POPIA, COIDA). Oversee implementation of Health and Safety programs and training. Contribute to social responsibility and community initiatives. Minimum Requirements Minimum 10 years’ experience in hotel management, with at least 5 years in a senior leadership role as Hotel Manager, Operations Manager, General Manager or Deputy General Manager. Relevant tertiary qualification in Hospitality Management, Hotel Administration, or related field. Strong financial acumen with proven experience in budgeting, forecasting, and revenue management. Excellent leadership, communication, and decision-making skills. Deep understanding of boutique or luxury hotel operations. Proficiency in PMS, POS, CRM, and MS Office 365. Ability to work flexible hours, including weekends and public holidays. Professional appearance and strong interpersonal presence. Competencies & Attributes Strategic thinker with strong analytical and numerical skills. Highly organized and detail-oriented. Collaborative leadership style; team player with emotional intelligence. Solutions-driven; adaptable, and calm under pressure. Passionate about hospitality excellence and innovation. *Please note only application who meet the min requirements will be considered. All cv’s must be 100% up to date with relevant employment start and end dates. Profile Image and contact details for references. South African ID holders only. Remember a good cv is the first impression.
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