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Job Summary
Leading provider of integrated Cleaning Services Salutations based in Cape Town is currently seeking a General Manager to oversee the management of staff and to establish & accomplish business objectives ensuring compliance with service level agreements and ensure the delivery of exceptional service to clients. Duties: Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices Maintain quality service through establishing & enforcing organization standards Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure Requirements: Grade 12 Degree or Advanced Diploma At least 5+ years’ experience in a management position in the hospitality industry Must have a background in cleaning or hygiene industry Technical/Core Training Operations, CRM & Financial Management skills IT Training (General MS etc.) MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook Statutory Requirements Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems Licenses Valid SA Drivers’ License
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