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Front Office Receptionist, 4* Hotel, Cape Town We are seeking experienced, bubbly, people centric, professional individuals, who will be responsible to focus on creating exceptional guest experiences whilst maintaining and adhering to company policies and procedures. You will be working in a fast paced, high-energy environment where efficiency and attention to detail is of utmost importance. Key Requirements: Recognized Hospitality Qualification preferred At least 1 – 2 years’ experience working in a 4/ 5 star hotel environment within a receptionist role Well-groomed and professional disposition Confident and calm demeanor Excellent telephone and email etiquette Ability to manage conflict and challenging situations with respect and confidence Positive and friendly attitude Strong organizational and planning skills Sound financial acumen Ability to multitask and work within a fast paced pressurized and team orientated environment Excellent communication and interpersonal skills. Strong attention to detail and efficiency pertaining to area of responsibility Flexibility to work on weekends, public holidays, evenings and as per operational requirements Be well versed in the English language essential Proficiency in Microsoft Office and Opera essential Key Responsibilities: Ensure that all front desk policies and procedures are adhered to. Attend to all guest needs, including but not limited to registration, check in`s, check outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about hotel services, amenities, and local attractions Coordinate with other hotel departments to fulfil guest needs and requests Manage reservations, cancellations, and room assignments and all front desk related tasks Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Process relevant payment processes Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Use Opera PMS for check-ins, check-outs, and guest information Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required
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