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?? FRONT OF HOUSE MANAGER VACANCY ALERT ?? ? Front of House Manager ? Cape Town ? Luxury Hotel ? Salary: Negotiable DOE ? Live-out Position ? Role Overview: A luxury hotel in Cape Town is seeking an experienced and energetic Front of House Manager to join their high-performing hospitality team. This role is ideal for a strong leader with a passion for guest service excellence, team development, and maintaining exceptional operational standards within a fast-paced luxury environment. ? Key Responsibilities: ?️ Front of House Operations • Supervise and coordinate all front of house operations • Ensure exceptional guest service and smooth daily operations • Oversee reservation processes and booking system management • Maintain high presentation and cleanliness standards across all FOH areas ? Team Leadership & Development • Train, mentor, and develop front of house staff • Manage staff scheduling, labour control, and operational efficiency • Support staff performance management and disciplinary procedures where required • Foster a positive, motivated, and service-driven team culture ? Guest Relations & Service Excellence • Build and maintain strong guest relationships • Handle guest queries, feedback, and complaints professionally • Ensure luxury service standards are consistently maintained • Support achieving sales, service, and operational targets ? Administration, Stock & Compliance • Assist with stock control and ordering processes • Manage cash-ups, reconciliations, and daily handovers • Ensure compliance with health, safety, and operational standards • Support reporting, administration, and operational documentation ? Requirements: • Matric certificate • Hospitality Diploma or equivalent advantageous • WSET Level 2 or similar wine qualification advantageous • Minimum 2 years’ experience in a similar FOH management role • Strong leadership and people management skills • Excellent communication and interpersonal abilities • Strong organisational skills and attention to detail • Ability to thrive in a fast-paced luxury hospitality environment • Good understanding of reservations systems and FOH operations ? Personal Attributes: • Energetic, professional, and guest-focused • Proactive and adaptable approach to operations • Strong problem-solving and organisational abilities • Passionate about hospitality and service excellence ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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