ood & Beverage Administrator

Pepperclub Hotel | Cape Town
Reports to: Food & Beverage Manager

Pepperclub Hotel is recruiting a highly organised Food & Beverage Administrator to support the smooth flow of our Food & Beverage operation. This role is central to service readiness, communication, and control. It suits someone who takes ownership, follows through, and takes pride in doing things properly.

About the Role

You will provide structured administrative support to the Food & Beverage Manager and team, ensuring information is accurate, actions are tracked, and standards are maintained. The role requires discretion, consistency, and a strong service mindset, even when working behind the scenes.

Key Responsibilities

F&B Administration & Coordination

• Act as the central administrative point for the F&B department, managing daily tasks, records, and follow-ups with care and accuracy

• Attend assigned meetings, record minutes, circulate actions, and ensure matters are closed out within agreed timelines

• Maintain organised, audit-ready files and trackers

Guest, Client & Internal Communication

• Handle telephonic, written, and in-person enquiries in a professional and considered manner

• Ensure all guest and client correspondence is followed up timeously and routed to the correct teams

• Build positive, respectful working relationships across departments

Menus, Functions & Service Readiness (Copa)

• Print and distribute daily menus and function sheets using approved versions

• Prepare complete and well-structured function packs including menus, pricing, set-ups, AV requirements, and correspondence

• Maintain historical files for repeat and annual events

• Support site inspections when required

• Assist in Copa during peak service periods to support smooth guest flow

Systems, Accuracy & Controls

• Keep guest profiles and contact details up to date on Opera and Dineplan

• Ensure menus, pricing, and offerings are accurate across the website and third-party platforms

• Load changes promptly and confirm completion

• Compile and distribute the weekly F&B forecast

• Maintain departmental trackers, including linen control

• Monitor payments and escalate discrepancies with clear records

• Update attendance daily on the time and attendance system

What We’re Looking For

• Grade 12 / Matric, hospitality qualification advantageous

• Minimum 1 year administration experience in a hotel or F&B environment

• Strong computer literacy and comfort working with systems and trackers

• High attention to detail and disciplined follow-through

• Clear written and verbal communication

• Calm, reliable, and professional under pressure

• Discreet and trusted with confidential information

Why Join Pepperclub

• A structured role with clear expectations and standards

• A professional, accountable working environment

• Exposure to a fast-paced, 5-star F&B operation

• Opportunity to grow through consistent performance and reliability

If you take ownership of your work, communicate clearly, and care about quality and service, this role will suit you.