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Based in Cape Town, CBD A hotel group in Cape Town is seeking a FIT Reservationist to manage individual bookings with efficiency and precision. The role requires excellent customer service skills, attention to detail, and a proactive attitude in ensuring each guest’s stay begins with a seamless booking experience. Duties and Responsibilities: Manage individual travel reservation enquiries via phone, email, and online booking systems Capture bookings accurately in the hotel reservation system and maintain up-to-date records Process payments, deposits, and issue confirmations in line with hotel policy Handle modifications, cancellations, and special requests with efficiency Provide personalised recommendations to enhance guest stays (e.g., upgrades, packages, tours) Liaise with front office, housekeeping, and F&B to ensure guest requirements are communicated clearly Maximise occupancy by upselling available rooms and promotions Prepare daily, weekly, and monthly reports on reservations activity, occupancy, and revenues Monitor and respond to online reviews or reservation queries when required Support with group reservations and tour operator bookings when necessary Assist with guest correspondence before arrival, ensuring all details are confirmed and expectations are met Requirements: Minimum 2 years’ experience in hotel reservations (4* or 5* property) Working experience on Opera PMS Excellent written and verbal communication skills High level of accuracy and attention to detail Strong guest relations skills with a professional demeanor Ability to work shifts and weekends when required To apply, please send a copy of your updated CV and a recent profile photo.
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