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Job Summary
F.B Director. World Class 5* Hotel Cape Town. To Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organisational profitability through effective utilisation of all resources. Continuously delight the guest by offering trend setting and innovative products and services. Responsibilities. Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. Recruitment and Performance Appraisal & Management of associates in the department. Planning; Forecasting and Budgeting the revenues and cost for the department. Manage and lead associates to ensure maximum productivity. Oversee outlet managers and supervisors with the day to day running of their departments. Oversee the daily activities of all the F&B outlets including banquets. Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets. Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions. Organise food festivals and develop guest loyalty and retention programmes. Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action. Ensure that all the operational standards set for all the equipment& processes are followed. Maximise F&B profitability by implementing the cost containment strategies for all the outlets. Prepare the promotion and marketing / PR plans for various outlets and execute the same. Conduct refresher-training programmes for the associates and guide the new members of the department. Maintain regular contacts with corporate and individual customers, and build strong relationships with them. Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B. Develop departmental trainers in association with the training department & oversee all the training activities within the department. Ensure that the department procures the best quality raw material and cost effective equipment. Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results. Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates. Address any grievance and counselling issues among the department associates. QUALIFICATIONS AND SKILLS A minimum of 6 years’ hospitality success, with at least 3 years’ experience in a similar / comparable senior role within the luxury space Verifiable success as a Food & Beverage leader across all areas of culinary service, including banqueting experience; Working knowledge of the following key managerial operational matters: menu engineering, wine list compilation and management, financial management and reporting, stock and controls and management. Knowledge of technology (software and hardware) relevant to kitchen management, accounting and point of sale systems and advanced competency in MS Office are essential. Knowledge of Cimso/Opera/SAP/Blazon/Micros will be beneficial. Relevant international experience will be advantageous. Salary market related Knowledge & Skills. § Graduates from reputed hotel management schools § Experience in luxury hotels § Knowledge of other hotel services § Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience. § Rules of F&B service and service etiquette § F&B service skills and other operational skills § Professional guest interaction Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirement
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