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F/B Butler. Ultra Luxurious large 5* Hotel - Cape Town. Reports to Butler Supervisor and F&B Management Job Purpose : To ensure personalized service to all Taj Club & VIP Hotel guests in accordance with Taj Luxury Standards and maximize revenues & profitability in the Butler Service Department as well as promote further services of the Taj Hotel Luxury Brand. Major Areas of Responsibility: Creating and providing the "WOW" experience for the hotel's guest in conjunction with the TLES and LQA at lowest cost. Under the general guidance of the Butler Supervisor, or his/her delegate within the limits of established Hotel and local policies and procedures, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Telephone calls to be handled professionally and in accordance with departmental standards. Perform other related duties incidental to the work described herein. Ensure the smooth day-to-day functioning of the outlet. To look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities. Oversee all procedures and daily activities within Taj Club. Maintains an effective system of recording guest history, preferences and other guest related data in Amadeus. Ensure that all the operational standards set for all the equipment & processes are followed. This includes a monthly Operating equipment inventory audit in conjunction of a monthly breakage report being published. Ensure no beverage or mini-bar stock item ever reaches its expiry dates. Support IRD with various integrated activities during low and high volume periods. To see that the Taj Club Lounge is properly set up. Knowledge of menu to aid up-selling. To ensure proper billing of tables or room. Ensure adherence to service and clearance procedures. Actively participate in all the training programs, learn and execute the same. Has a complete understanding of the billing cycle and facilities offered in-house. Has thorough knowledge of city and surroundings and able to make relevant bookings. Attending to phone calls & handling enquiries. To remit cash & sales summary at the end of every shift. Control cost by minimizing wastage & breakage. Ensures adequate stock of the operating supplies as per the re-ordering levels. Constantly innovate and improve the processes of the department for guest delight. Ensure the cleanliness of Taj Club and correct storage, handling and inventory of all items of stock and equipment. Perform other related duties incidental to the work described herein Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc. as applicable to the area of your work place. Ensure all reports, registers and logbooks are updated. Keeps himself informed of all promotions within the hotel and all other social and cultural events happening outside of the hotel. Coordinates with the Front Desk regarding these events on a weekly basis. Knowledge on hotel events, activities, and promotions. Performs related duties and special projects as assigned. Monthly stock & utensils inventory. Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organized storage. Daily breakfast, afternoon tea and cocktail hour food request and buffet set up. Guest Related To take guest orders (telephonically or in room) and ensure proper execution of the same. To ensure all guest requests are attended to promptly, e.g. Valet, Laundry, Food and Beverage, Concierge, Front Office and Maintenance. Personally enquire & ensure complete guest satisfaction. Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action. Acquaints himself with the names and individual preferences of all guests occupying rooms on the floors he is assigned to. Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guest’s preferences which he may encounter. Performs duties other than the above as may be required by F&B Management. Ensures that you work in a safe manner that does not harm or injure self or others. To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out. Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening. Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained. Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function. Ensures effective implementation of the Tata Code of Conduct at all times. Efficient implementation of all work related instructions given by the superiors / management. Qualifications and Experience: Graduates from reputed hotel management schools (desirable) Graduates with experience in hotels or hospitality sector Graduates from a reputable Butler Academy 2 to 3 years experience in F&B Service Key Customers : Immediate team, managers and associates from support departments, internal and external guests. Key Success Metrics: Guest Satisfaction Language Proficiency: Should be fluent in English. Additional language advantageous Knowledge & Skill: Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas , coffees, other non-alcoholic beverages and the overall dining experience Rules of F&B service and service etiquette F&B service skills and other operational skills Professional guest interaction Good communication skills Fluent in English written and spoken – additional second language is advantageous Must have a pleasing and service orientated personality Computer literate (Amadeus, Microsoft and Infogenesis POS) Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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