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Job Summary
Because every exceptional stay is defined by the details guests don’t see - but always feel. Perched above the Atlantic Ocean in Bantry Bay, the President Hotel is one of Cape Town’s most loved destinations, where guests return for comfort, consistency and beautifully maintained spaces that feel effortless. As we continue our journey toward luxury, our housekeeping standards are central to delivering a truly elevated guest experience. We are seeking a highly experienced Executive Housekeeper to join our Rooms Division leadership team as Director of Housekeeping . This is a pivotal role responsible for the full housekeeping operation across 349 rooms ; public areas and back-of-house spaces, ensuring every corner of the hotel reflects a 5-star plus standard. This role is ideal for a leader who thrives in large-scale environments, understands the balance between operational excellence and financial performance, and takes pride in building high-performing teams that deliver consistently exceptional results. If you are passionate about standards, people, and precision — and ready to play a key role in shaping a luxury destination — we would love to meet you. Minimum Requirements • Minimum 5 years’ senior leadership experience in housekeeping within a luxury hotel (300+ rooms) • Proven track record in strategic planning, budget management and operational excellence • Advanced knowledge of Opera PMS and housekeeping systems (Omni, Trac Tech or similar) • Strong data analysis and reporting skills (advanced Excel essential) • Degree or diploma in Hospitality Management (preferred) • Strong leadership capability with a focus on team development and performance management • Solid understanding of asset management, inventory control and cost optimisation • South African ID Key Responsibilities • Develop and execute a housekeeping strategy aligned with the hotel’s luxury vision • Collaborate closely with the Rooms Division leadership team to ensure seamless guest experiences • Lead and inspire a team of approximately 85 staff; including managers, supervisors and attendants • Oversee the presentation; cleanliness and maintenance of all guest rooms, public areas and outdoor spaces • Conduct inspections, manage guest feedback and implement continuous improvement initiatives • Manage laundry operations and linen cycles ; ensuring quality and cost efficiency • Prepare and manage the housekeeping budget ; including payroll, supplies, laundry and capital expenditure • Take full P&L responsibility; including managing cost per occupied room (CPOR) • Monitor expenses, track variances and drive operational efficiencies • Maintain and safeguard departmental assets, equipment and stock levels (PAR levels) • Oversee preventative maintenance and asset lifecycle planning • Drive training; succession planning and performance management across the team • Ensure compliance with labour legislation, health & safety standards and hotel policies • Deliver accurate financial and operational reporting and participate in audits Key Skills • Strategic leadership and decision-making • Strong financial acumen and budgeting skills • Operational excellence and attention to detail • Team leadership, coaching and development • Asset and inventory management • Ability to perform in a large-scale; high-volume hotel environment Why Work With Us At the President Hotel, we believe that true luxury lies in consistency, attention to detail and the people who bring it all together. Our team is passionate about creating exceptional guest experiences while building a culture of pride, accountability and excellence. Join us as we continue our journey toward becoming Cape Town’s most loved luxury destination .
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