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Job Summary
DUTY MANAGER | LUXURY BOUTIQUE HOTEL | CAPE TOWN
Kendrick Recruitment is currently seeking an experienced and guest-focused Duty Manager to join a luxury boutique hotel in the heart of Cape Town. This is an exciting opportunity for a hospitality professional who thrives in a refined, high-touch guest environment and has a strong background in boutique hotel operations.
Accommodation: Live-out position
Location: Cape Town, Western Cape
MINIMUM REQUIREMENTS
• Strong background in front office and guest relations
• Proven ability to manage daily hotel operations effectively
• Excellent problem-solving and guest resolution skills
• Strong leadership and team coordination abilities
• Ability to remain calm and professional under pressure
• Excellent communication and interpersonal skills
KEY RESPONSIBILITIES
• Manage guest relations, handling requests, complaints, and special needs
• Supervise and support front office and operational teams during shifts
• Ensure high standards of service delivery across all departments
• Coordinate with housekeeping, reservations, and food and beverage teams
• Handle daily reporting, shift handovers, and operational checks
• Maintain a visible presence to ensure guest satisfaction at all times
A confident, hands-on hospitality professional with a passion for boutique luxury service. The ideal candidate is proactive, solutions-driven, and committed to delivering exceptional guest experiences in a high-end environment.
Kendrick Recruitment
Recruiter
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