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Job Summary
A leading hotel in Cape Town is seeking an experienced Communications Manager with proven hotel or hospitality industry experience to oversee all internal and external communications, brand messaging, and content coordination across the property. This role plays a key part in ensuring consistent, professional communication aligned with the hotel’s brand positioning, guest experience standards, and operational objectives. Key Responsibilities Brand & Communications Manage and protect the hotel’s brand voice across all communication channels Ensure consistency in tone, messaging, and visual identity Act as the central point of contact for all communications-related matters Internal Communications Develop and manage internal communication across all departments Draft staff communications, executive updates, internal notices, and newsletters Support HR and management with change communication and staff engagement initiatives External Communications & PR Draft press releases, media statements, and official correspondence Liaise with media, PR agencies, and external stakeholders Support crisis communication in collaboration with senior hotel management Digital & Content Oversee website content, guest communication material, and digital copy Coordinate social media content with marketing teams or external agencies Ensure all promotional, event, and guest-facing communications are accurate and on-brand Stakeholder & Operational Support Work closely with Hotel Management, Sales & Marketing, Rooms, F&B, and Operations Support promotions, events, launches, and seasonal campaigns Assist the GM and Executive Team with presentations, reports, and formal communication Minimum Requirements Diploma or Degree in Communications, Marketing, Public Relations, Journalism, or similar Minimum 3–5 years’ experience in a Communications role within a hotel or hospitality environment (essential) Strong understanding of hotel operations, departments, and service standards Excellent written and verbal communication skills Experience working with senior management and multiple departments Strong organisational skills and attention to detail Proficiency in MS Office and digital communication platforms Personal Attributes Highly professional with strong brand awareness Confident communicator with sound judgement Able to manage confidential and sensitive information Comfortable working in a fast-paced hotel environment Strong planning, coordination, and execution skills
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