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?️? CHIEF CONCIERGE VACANCY ALERT ??️ ? Chief Concierge ? Cape Town, Western Cape ? Luxury Hotel (Live-out) ? Salary: R25;000 ? Role Overview: A senior guest relations leadership role responsible for overseeing the concierge desk, delivering exceptional personalised guest services, and ensuring world-class experiences within a luxury hotel environment in Cape Town. ? Key Responsibilities: • Oversee daily operations of the concierge desk • Lead, train, and supervise the concierge team • Provide personalised guest assistance including bookings, transport, and activities • Manage restaurant reservations, tours, and special guest arrangements • Build and maintain strong relationships with local service providers • Ensure guests receive accurate, timely, and high-quality information • Handle guest requests, special arrangements, and problem resolution efficiently • Maintain in-depth knowledge of Cape Town attractions, events, and experiences • Ensure concierge services reflect 5-star luxury hospitality standards • Collaborate with front office and guest relations teams to enhance guest experience ? Skills Required: • Strong leadership and team management ability • Exceptional guest service and communication skills • Extensive knowledge of Cape Town and surrounds • Strong organisational and multitasking skills • Excellent problem-solving and interpersonal ability ? Requirements: • Previous experience as Chief Concierge or Senior Concierge in a luxury hotel • Strong understanding of luxury guest service standards • Ability to work in a fast-paced hospitality environment • Professional presentation and guest-focused mindset ? Key Attributes: • Highly polished, professional, and service-driven • Strong local network and resource knowledge • Calm, efficient, and detail-oriented • Passionate about creating exceptional guest experiences For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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