Summary of role:

The Business Analyst is responsible for analysing business operations, identifying improvement opportunities, and converting business needs into clear functional requirements. This role works closely with stakeholders across the organization to drive process efficiency, support system enhancements, and ensure solutions align with business objectives.

Responsibilities:

• Engage with stakeholders to understand business needs, challenges, and objectives.
  
• Document functional requirements, process flows, and use cases.
  
• Translate business requirements into actionable technical specifications.
  
• Assess existing business processes to identify inefficiencies and improvement areas.
  
• Recommend optimized workflows and best‑practice solutions.
  
• Participate in planning and delivery of projects, enhancements, and upgrades.
  
• Support project teams with documentation, testing, and validation.
  
• Facilitate workshops, user meetings, and solution design sessions.
  
• Develop test plans and test cases for new functionality.
  
• Conduct User Acceptance Testing (UAT) and track defects to closure.
  
• Validate data accuracy and system behavior after deployments.
  
• Produce business requirement documents (BRDs), functional specs, SOPs, and user guides.
  
• Track project progress and prepare status reports for stakeholders.
  
• Support the creation of dashboards or reports for business insights.
  
• Build strong relationships with business units and IT teams.
  
• Serve as a liaison between technical teams and end-users.
  
• Provide training, guidance, and post‑implementation support.
  

Requirements

• Matric and a Bachelors degree in Business, Information Systems, or related field.
  
• 8 years experience in a Business Analyst or similar role.
  
• Strong analytical and problem‑solving skills.
  
• Experience with requirements documentation and process mapping tools.
  
• Experience working with ERP, CRM, or enterprise systems (e.g., SAP, Oracle, Salesforce, etc.).
  
• Exposure to Agile or hybrid project methodologies.
  
• Data analysis/reporting experience (Excel, Power BI, SQL advantageous).