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Assistant Reservations Manager | Luxury Property Group | Cape Town | Ss
HotelJobs Friday, 24 April 2026 1Job Summary
?? ASSISTANT RESERVATIONS MANAGER VACANCY ALERT ?? ? Assistant Reservations Manager ? Cape Town ? Luxury Property Group ? Salary: R37,000 – R40,000 (DOE) ? Role Overview: An exciting opportunity for an experienced and detail-driven Assistant Reservations Manager to join a leading luxury property group in Cape Town. This role combines hands-on travel design, team leadership, systems oversight, and commercial performance responsibility, ensuring seamless guest journeys and operational excellence across all reservations channels. ? Key Responsibilities: ✈️ Travel Design & Guest Experience • Design and curate high-end itineraries for B2B and B2C luxury guests • Support Travel Designers in delivering seamless guest journeys • Maintain expert destination and product knowledge across all properties • Review complex bookings for feasibility and guest alignment • Identify upsell and cross-sell opportunities • Approve discounts within authorised limits and ensure compliance • Step into full managerial responsibility in Head of Reservations’ absence • Book flights and third-party travel services where required • Manage peak season inventory and availability strategically ? Booking Performance & Revenue Control • Monitor booking pace, occupancy, and availability trends • Support tactical offers and promotional strategies • Track cancellations and implement mitigation strategies • Ensure rate integrity and compliance with discount policies • Contribute to revenue performance targets and commercial reporting ? Team Leadership & Development • Supervise, mentor, and support Reservations team members • Conduct quality control audits on bookings and communications • Provide coaching, feedback, and performance support • Assist with onboarding and training programmes • Manage team scheduling and workflow distribution • Handle escalated client and agent queries professionally ? Systems & Process Governance • Ensure accurate use of PMS, CRM, and booking systems • Maintain CRM hygiene and pipeline accuracy • Oversee rate loading and system integrity across platforms • Ensure audit-ready documentation and SOP compliance • Identify and improve operational inefficiencies • Support automation and process optimisation initiatives ? Financial & Compliance Oversight • Monitor deposits, payments, and outstanding balances • Liaise with Finance on reconciliations and queries • Support margin awareness and responsible discounting • Assist with weekly and monthly reporting ? Customer Retention & Service Excellence • Manage guest itineraries and resolve travel issues proactively • Handle guest complaints efficiently and professionally • Maintain guest communication pre-, during, and post-travel ? Experience & Qualifications: • Experience in luxury hospitality, safari, or high-end travel reservations (essential) • Strong leadership or supervisory experience advantageous • Excellent communication and interpersonal skills • Strong attention to detail and accuracy • Proven ability to meet performance and sales targets • Strong organisational and problem-solving ability • Proficient in Microsoft Office (Excel, Word, Outlook) • Experience with ResRequest, Safari Portal, HubSpot advantageous ? Key Competencies: • Strong customer service and relationship-building ability • Commercially aware with a sales-driven mindset • Creative, proactive, and solutions-focused • Calm and professional under pressure • Strong negotiation and coordination skills • Passion for luxury travel and guest experience excellence ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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