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?? ASSISTANT FOH MANAGER VACANCY ALERT ?? ? Assistant FOH Manager ? Cape Town ? Luxury Hotel ? Salary: Negotiable DOE ? Role Overview: An exciting opportunity for an experienced and energetic Assistant FOH Manager to join a luxury Hotel in Cape Town. This role is responsible for overseeing front-of-house operations, driving exceptional guest experiences, supporting team leadership, and ensuring the highest standards of service, cleanliness, and operational efficiency across a high-end restaurant environment. ? Key Responsibilities: ?️ Front of House Operations • Oversee and coordinate all front-of-house operations and daily service flow • Ensure food and beverage service standards are consistently maintained • Manage rosters, staffing levels, and labour costs according to business demands • Monitor breakages, wastage, and operational efficiency • Work closely with management to implement policies, systems, and procedures ? Guest Experience & Service Excellence • Deliver warm, responsive, and personalised guest service at all times • Build strong relationships with guests and residents • Act as the main point of contact for guest concerns and complaint resolution • Ensure authentic and memorable hospitality experiences are consistently delivered ? Team Leadership & Development • Lead, motivate, and develop FOH staff across service teams • Foster a positive, energised, and professional working environment • Conduct training and support ongoing staff development • Ensure discipline, professionalism, and adherence to company standards ? Reservations & Coordination • Oversee reservations processes and ensure accurate capturing on DinePlan • Work closely with hosts and reservationists to maximise bookings effectively • Monitor reservation flow and guest seating coordination ? Stock Control & Administration • Ensure adequate stock levels for beverages and operational equipment • Oversee receiving procedures and verify deliveries accurately • Monitor stock counts, variances, and beverage pricing • Ensure accurate cash handling, cash-ups, and daily handovers ? Health, Safety & Cleanliness • Ensure compliance with health, safety, hygiene, and labour regulations • Maintain exceptional cleanliness standards across all FOH areas • Ensure cleaning schedules and procedures are consistently followed • Oversee correct handling and usage of cleaning products and equipment ? Requirements: • Minimum 2 years’ experience in a similar FOH management role • Hospitality Diploma advantageous • WSET Level 2 advantageous • Strong leadership and staff management skills • Excellent guest relations and communication ability • Strong organisational and planning skills with attention to detail • Ability to thrive in a fast-paced luxury hospitality environment • Good understanding of POS systems, cash handling, and reservations platforms • High energy, adaptability, and professional presentation • Must have own transport with valid drivers licence ? Personal Attributes: • Passionate about hospitality and guest experience • Strong leadership presence with a hands-on approach • Positive, energetic, and solution-driven mindset • Excellent interpersonal and relationship-building skills • Accountable, professional, and team-oriented • Able to motivate and inspire teams effectively ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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