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ASSISTANT EXECUTIVE HOUSEKEEPER, LARGE LUXURY HOTEL, CAPE TOWN We are seeking a passionate and competent hotelier in the capacity of ASSISTANT EXECUTIVE HOUSEKEEPER to support and assist the Executive Housekeeper in managing the day to day housekeeping operations inclusive of supervising staff, maintaining inventory, to partner and collaborate with other departments, ensure guest satisfaction through impeccable service and attention to detail by ensuring high standards are met and adhered to. You will be working in a fast paced, high-energy environment where exceptional service delivery and diligence is required. . Key Requirements: Recognized Hospitality and/ or related qualification preferred At least 2 – 3 years experience in a supervisory / leadership role within the housekeeping department of a 4 / 5-star hotel environment with a minimum of a 300-bedroom accommodation segment In Depth knowledge of housekeeping procedures, cleaning products, and health & safety regulations. Well-groomed and professional disposition Proficient in housekeeping management systems and Microsoft Office & Opera. Ability to manage conflict and challenging situations with respect and confidence Strong planning, decision-making and organisational skills High attention to detail A collaborative leader who motivates and supports their team Confident and calm demeanor Strong attention to detail and efficiency pertaining to area of responsibility Excellent telephone and email etiquette Strong leadership and team management skills Strong communication and interpersonal abilities. Positive and friendly attitude Good financial acumen Ability to multitask and work within a fast paced pressurized and team orientated environment Flexibility to work varied shifts inclusive of weekends, public holidays, evenings and as per operational requirements as and when required Be well versed in the English language essential Key Responsibilities: Support the executive housekeeper with managing the day-to-day operations within and related to the housekeeping department Supervise; train, and manage housekeeping staff schedule, ensuring high performance and motivation. Conduct regular inspections to maintain quality, hygiene, and brand standards. Monitor supplies and inventory, linen supplies, and housekeeping equipment. Assist with the maintenance of the departmental budgets and cost efficiency. Collaborate with all departments to ensure seamless operations and guest satisfaction. Handle guest complaints and requests professionally and promptly. Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the hotel’s standards. Conduct regular inspections of guest rooms, public areas, and laundry facilities. Assist to recruit, train, and evaluate housekeeping staff. Ensure compliance with health and safety standards and hotel policies. Maintain records related to staff performance, inventory usage, and housekeeping operations. Assist with the facilitation of performance reviews and performance management as and when required Assist with investigation and disciplinary processes to ensure adherence to the company`s code of conduct Perform other duties and when required
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