We’re looking for a confident, detail-driven Account Manager who knows how to turn day-to-day client interactions into long-term, trusted partnerships.

You’ll be joining a fast-growing fintech operating in a high-volume, time-sensitive payments environment, where accuracy, responsiveness, and ownership matter just as much as relationships.

Job Description:

This role is ideal for someone who thrives on client ownership, understands how payments and operational processes work end to end, and takes pride in delivering a consistently excellent client experience.

You’ll be part of a team that’s hands-on, accountable, and passionate about doing things properly, every time.

Your daily adventures include:

• Owning a portfolio of client accounts as the primary operational point of contact.
  
• Building strong, long-term client relationships through reliability, clarity, and responsiveness.
  
• Managing day-to-day payment operations, including receipt tracking, reconciliations, and follow-ups.
  
• Proactively communicating with clients to ensure timely payments and smooth settlement.
  
• Supporting client onboarding and delivering in-person or virtual training sessions when required.
  
• Guiding clients through complex or time-sensitive payment scenarios with confidence.
  
• Working closely with internal teams to resolve operational or payment-related issues efficiently.
  
• Keeping all client activity, notes, and follow-ups accurately recorded in the CRM.
  
• Ensuring processes are followed while identifying opportunities to improve how things are done.
  
• Helping free up sales and leadership time by owning operational client queries end to end.
  

Requirements

What it takes to succeed: 

• 3–5 years’ experience in a client-facing, operational, or service-focused role.
  
• Strong communication and relationship-building skills, you’re comfortable dealing directly with clients.
  
• Confidence working with numbers, percentages, and basic financial concepts.
  
• A recognised three-year qualification (finance, economics, or statistics is advantageous).
  
• High attention to detail with strong organisational and follow-up skills.
  
• The ability to manage multiple accounts and priorities independently.
  
• Experience using a CRM and working in a process-driven environment.
  
• Advanced Excel skills (advantageous).
  
• Experience in fintech, payments, or another transactional, tech-enabled environment is a strong plus.