Medical Receptionist – Specialist Hearing Healthcare Practice

Location: Bryanston, Gauteng
Working Hours: Monday – Friday | 08:00 – 16:30
Start Date: As soon as possible
Salary: Market Related

About the Opportunity

Medical Resources Group is recruiting on behalf of our client, a well-established specialist hearing healthcare practice in Bryanston, for a professional and compassionate Medical Receptionist.

This role is ideally suited to a candidate with experience in a medical practice environment, who is highly organised, patient-focused, and comfortable working with patients requiring ongoing care and support.

The successful candidate will play a key role in managing front-office operations, patient interactions, and medical administration in a structured and patient-centred environment.

Key Responsibilities

• Manage patient bookings and diary coordination
• Welcome and assist patients in a professional and compassionate manner
• Handle incoming calls and patient enquiries
• Manage patient accounts, billing, and medical aid queries
• Assist with medical aid authorisations and follow-ups
• Perform general administrative and reception duties
• Maintain accurate patient records and filing systems
• Provide exceptional patient care, particularly in a sensitive healthcare setting

Minimum Requirements

• Matric / Grade 12 (Essential)
• Minimum 3 years’ experience in a medical reception or healthcare administration role
• Experience with medical billing and medical aid processes
• Strong computer literacy (MS Word, Excel, Outlook)
• Experience with Syspro (Advantageous)
• Fully bilingual (Afrikaans and English)
• Valid driver’s license and own reliable transport
• Clear criminal record (background checks will be conducted)
  
  

Key Competencies

• Strong patient care and service orientation
• Excellent communication and interpersonal skills
• High attention to detail and accuracy
• Compassionate and patient-centred approach
• Ability to work in a structured, professional environment
• Able to manage a busy front desk efficiently

Remuneration & Benefits

• Market-related salary
• Provident Fund: 12% employer contribution (includes risk cover benefits)
• Medical Aid Contribution: Partial contribution
• Quarterly performance bonuses
• 15 days annual leave
• Additional closure period over the December holiday period (not deducted from leave)
  
  

Additional Information

• Training will be provided at Head Office (Pretoria) for approximately 2 weeks
• The role requires a strong focus on patient care, particularly in a specialised healthcare environment
  
  

How to Apply

Please email your CV and supporting documents to recruitment@medicalresources.co.za with Subject line: Medical Receptionist – Bryanston

If you do not receive feedback within 2 weeks, please consider your application unsuccessful.