To provide professional onsite IT support to clients, ensuring efficient resolution of technical issues, reliable system performance, and high levels of customer satisfaction. The role focuses on end-user support, software application support, IT administration, device support, installations, and general infrastructure support within a client-facing environment.

The successful candidate must be technically strong, client-focused, well presented, and comfortable working directly at client sites on a daily basis.

Key Responsibilities IT Support & End-User Assistance

• Provide onsite technical support to clients for hardware, software, connectivity, and device-related issues
• Troubleshoot and resolve desktop, laptop, printer, tablet, and peripheral issues
• Support and maintain Windows operating systems and Microsoft Office applications
• Troubleshoot and support Android and iOS tablets, including setup, connectivity, application support, and user assistance
• Assist users with software application support and troubleshooting
• Perform installations, configurations, and upgrades of IT equipment and software
• Setup and configure new user workstations, tablets, and devices

Microsoft 365 & IT Administration

• Support Microsoft 365 environments including:
  • Outlook
  • Teams
  • OneDrive
  • User accounts and access
• Perform password resets and user account administration
• Assist with email troubleshooting, profile setup, and synchronization issues
• Maintain accurate IT documentation and asset records
• Provide general IT administrative support across client environments

Network & Infrastructure Support

• Troubleshoot basic network connectivity issues including LAN, WiFi, internet, DNS, and DHCP
• Assist with router, switch, and access point installations
• Support onsite IT infrastructure installations and maintenance
• Diagnose connectivity and performance-related issues

Client Service & Support Delivery

• Deliver professional and client-focused support at all times
• Build strong relationships with clients through excellent communication and service delivery
• Manage and update support tickets accurately within the helpdesk system
• Ensure timely resolution of support requests in line with SLA requirements
• Escalate complex technical issues where necessary
• Represent the company professionally while working onsite at client locations

Minimum Requirements

• Matric (Grade 12)
• Relevant IT qualification or certification advantageous
• 2–4 years experience in IT support, desktop support, or field support roles
• Previous experience in a client-facing onsite support environment
• Strong IT administrative experience
• Experience with IT installations, device support, and technical troubleshooting
• Experience supporting tablets and mobile devices

Technical Skills

• Windows OS troubleshooting
• Microsoft 365 support and administration
• Software application support
• Tablet and mobile device troubleshooting (Android & iOS)
• Basic networking knowledge (IP, DNS, DHCP, WiFi)
• Hardware installations and troubleshooting
• Remote support tools experience
• General IT infrastructure support

Advantageous Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals (MS-900)
• Other relevant IT support certifications

Behavioural Competencies

• Strong customer service orientation
• Professional communication skills
• Strong troubleshooting and problem-solving abilities
• Ability to work independently
• Strong organisational and administrative skills
• Ability to work under pressure and manage priorities effectively
• Reliable, accountable, and detail oriented

Other Requirements

• Valid driver’s license
• Own reliable vehicle (non-negotiable)
• Willingness to travel to client sites daily
• Fuel allowance negotiable