Tier 1 Support Engineer
FROGG Recruitment Wednesday, 18 March 2026 1Job Summary
Tier 1 Support Engineer Bellville Cape Town
Our client is looking for a Tier 1 Support Engineer with 2-3 years’ experience especially in Microsoft 365 and Azure. Must be able with installing and supporting of Microsoft Office 365 and Azure for internal departments. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.
Salary R 25000 all inclusive – (Medical aid and pension in the R 25000) Office based jobs normal working hours 8 to 5 Monday to Friday
Min Qualifications and requirements
- A MCP/A+/N+ or relevant
- Microsoft 365 Certified Administrator – Added Bonus
- A minimum of 3 years’ experience in a desktop support/Tier 1 IT Support Engineer environment.
- A minimum of 2-3 years’ experience with installing and supporting Office 365 and Azure
- A minimum of 3 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices
Responsibilities
- Administering and Supporting Microsoft AD and/or Entra ID.
- Assists with monitoring, investigating, and remediating all security threats.
- Resolves service requests according to SLA.
- Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
- Installing and supporting desktop operating systems.
- Installing and supporting Office365 applications.
- Installing and troubleshooting laptops, desktops, printers, and mobile devices.
- Troubleshooting networking problems.
- Installing and supporting voice applications.
- Supporting and remediating anti-virus and security issues.
- Creates/amends/deletes user accounts in all systems.
- Supports IT Administrators with escalated calls.
- Supports Video Conferencing and biometric access control equipment.
- Configures, administers, and troubleshoots Office 365 including Exchange, Teams, Sharepoint Online, OneDrive, and InTune / Autopilot
FROGG Recruitment
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