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Job Summary
A Game Lodge Bela Bela region is seeking an experienced and motivated Assistant Manager to join their dynamic team within a luxury safari lodge environment. This role requires a passionate hospitality professional with strong operational leadership skills, a commitment to service excellence, and the ability to lead by example. Position Overview Support the Resident Manager in overseeing all day-to-day lodge operations. Ensure exceptional guest experiences, operational efficiency, and departmental coordination. Lead operational standards through daily inspections and departmental engagement. Act as Relief Manager in the absence of the Resident Manager. Guest Experience & Service Excellence Welcome and host guests, ensuring a personalized and memorable stay. Handle guest requests, complaints, and special arrangements professionally and efficiently. Maintain luxury hospitality standards aligned with the Lodge brand. Engage with guests during meals, activities, check-ins, and departures. Operational Management Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities. Conduct regular lodge walkabouts and inspections. Ensure compliance with SOPs, policies, procedures, and operational controls. Assist with occupancy management, reservations, and guest logistics. Leadership & Team Development Lead; motivate, and support departmental teams. Assist with staff training, coaching, and performance management. Promote teamwork, professionalism, and a positive workplace culture. Minimum Requirements 3–5 years’ experience in a similar hospitality management role. Previous experience within a luxury lodge or safari environment preferred. Strong operational understanding of Rooms Division and lodge operations. Excellent leadership, communication, and problem-solving skills. Proficient in Opera / Opera Cloud systems. Remuneration & Benefits Single Live-in accommodation Meals while on duty Uniforms Provident Fund Optional Medical Aid contribution Important Information This position is not ideal for candidates with school-going children due to the lodge’s remote location. No pets permitted on the reserve. All successful candidates will be subject to reference, background, and criminal record checks.
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