+2 more
Clear All Filters
Verified Ad
Job Summary
Large Lodge based close to Bela Bela is looking for an experienced and motivated Assistant Resident Manager to join their dynamic team within a luxury safari lodge environment . This role requires a passionate hospitality professional with strong operational leadership skills, a commitment to service excellence ; and the ability to lead by example . Duties: Support the Resident Manager in overseeing all day-to-day lodge operations. Ensure exceptional guest experience, operational efficiency, and departmental coordination. Lead operational standards through daily inspections and departmental engagement. Act as Relief Manager in the absence of the Resident Manager. Guest Experience & Service Excellence: Welcome and host guests, ensuring a personalized and memorable stay. Handle guest requests, complaints, and special arrangements professionally and efficiently. Maintain luxury hospitality standards aligned with the Mabula brand. Engage with guests during meals, activities, check-ins, and departures. Operational Management: Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities. Conduct regular lodge walkabouts and inspections. Ensure compliance with SOPs, policies, procedures, and operational controls. Assist with occupancy management, reservations, and guest logistics. Leadership & Team Development: Lead; motivate, and support departmental teams. Assist with staff training, coaching, and performance management. Promote teamwork, professionalism, and a positive workplace culture. Requirements: Grade 12 A formal hospitality qualification At least 3–5 years’ experience in a similar hospitality management role. Previous experience within a LARGE luxury lodge or safari environment Strong operational understanding of Rooms Division and lodge operations. Excellent leadership, communication, and problem-solving skills. Proficient in Opera / Opera Cloud systems.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link