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Role Overview Group of Lodges is seeking an experienced In-House Travel Consultant to manage and execute travel arrangements for guests visiting our portfolio of luxury safari and beach lodges. This role is commercially aware, detail-driven, and service-focused, supporting both direct guests and trade partners with flights, transfers, charters, and related logistics. Key Responsibilities · Quote, book, amend, and manage domestic and regional flights · Arrange road transfers, air transfers, charters, and scenic flights · Manage supplier relationships and negotiate preferred rates · Apply margins and commissions in line with agreed pricing strategy · Support reservations and sales teams to improve booking conversion · Issue confirmations, vouchers, and travel documentation · Proactively manage flight changes, delays, and guest disruptions · Maintain accurate booking, invoicing, and reconciliation records · Ensure all travel arrangements align with Isibindi brand standards · Assist with reporting on travel revenue and performance · Provide professional, timely, and personalised guest communication. · Maintain accurate records, confirmations, and supplier documentation. Required Skills & Experience · Minimum 3–5 years’ experience as a Travel Consultant · Strong knowledge of Southern and East African travel logistics · Experience with luxury, safari, or tailor-made travel preferred · Proven experience quoting and issuing flights and transfers · Familiarity with airline fare structures and routing logic · Proficiency in MS Office and travel booking systems · Excellent written and verbal communication skills Personal Attributes · Highly organised with strong attention to detail · Commercially aware and solution-oriented · Calm and professional under pressure · Guest-focused with strong service ethics · Collaborative team player
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